According to my tacking number i should receive my passport on Thursday 26.11 i have waited all day and been refreshing the tracking website just to find out at 5pm that they have changed my delivery date to Friday. So I had a very expensive economy 2-3 day delivery service! Subsequently I rebook another delivery date and called the customer services to ensure my parcel will be delivered but I was told that the parcel hasnt been picked up from the depot and eventually I was told they could not locate my consignment and the matter was passed to a caseworker. My advice.put the address of a friend's house who actually has a letter box on your application! My parcel is languishing in the Inverness depot. TNT Papua New Guinea. Will definitely use them again. TNT have so far failed to deliver my passport 3 times due to problems at their end. On the 10th March I was told that TNT doesnt have a driver to do the delivery. Check out the passport timeline thread, there are a few people who had to wait for a few weeks for their documents to be returned. All rights reserved. Track & Trace Arrange re-delivery of my parcel? This was the easiest transaction of my life. Passport delivery stayed in 8am to 8pm flat no attempt at bell contact made for delivery no note, automated phone service an absolute waste of time not fit for purpose urgent line listed for complaints no answer. It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. An HMPO spokesperson said: "Due to Covid-19, over 5 million people delayed applying for a British passport throughout 2020 and 2021. written by Copyright 2023 AfterShip. Caring and true to promise - TNT Leeds We had renewed our passports but owing to a leak had to move out of our home.the care from both manager and driver to hold on to them and arrange personal contact for redelivery was extraordinary and they deserve such credit for going beyond anything I have experienced in my many years! Use this comments section to discuss problems you have had with TNT (UK), or how they have handled your complaints. On the 11th March the customer services person said the consignment will be delivered on Friday 12the March. Eddie1982 Its such a long journey! Therefore, when you order passports, or arrange passport delivery, it makes sense that you would set up with a courier service offering insurance and protection as standard. 25 November 2021. Post navigation . Theres little to jest about when someone is posting good advice concerning something as serious as having difficulties getting a new passport delivered to their flat or apartment nothing at all.. Tripadvisor staff has removed this post because it did not meet Tripadvisor's forum guidelines with regards to off-topic chat. Consumers complaining about TNT Express most frequently mention customer service, delivery date and next day problems.TNT Express ranks 229th among Shipping sites. HMPO sent Passport to me and I was not at home.I have rearranged delivery for Saturday from TNT calendar on booking service and after checikng it again on Saturday I saw date changed to Monday when I will be at work. They have all been failures leaving me sat at home awaiting them. The driver did not come to deliver, I was at home the whole day waiting for it as it said "out for delivery" earlier today. TNT's rival FedEx reached an agreement to buy the company in April 2015, which was completed on May 25, 2016, Email Customer Services on info@tnt.co.uk, Email Bernard Bot (Chief Executive) on bernard.bot@tnt.com. NOBODY ARRIVES.I am in all day. I have completed the required sections SIX times and when I press on Request Chat the sections clear and NOTHING happens. Some have even had their passport or application supporting documents lost by TNT.". Tnt UK Limited Trading as TNT (UK) Registered in England and Wales with number 01628530. written by I need not have worried at all. Attended office, passport was produced . Your passport is likely to be one of the most important and most, A passport courier is one which will arrange deliveries of passports and, Rather than having to rely on traditional post to deliver a passport to your address, it makes sense to get in touch with couriers who can track and insure your. I am waiting for very important and confidential documents to be delivered since 8th March 2021 and TNT have failed to deliver not once but multiple times. Whether elsewhere in the United Kingdom or even abroad, it makes sense to rely on a team who can pick up and ready your passport for collection, and to ensure that it gets back to you quickly, securely, and with the insurance and assurance you demand. on 09/09/2021. No answer. Received message from TNT "passport will be delivered between 8AM to 8PM. And did they email you prior? Video1894 shipwreck confirms tale of treacherous lifeboat, How 10% of Nigerian registered voters delivered victory, Sake brewers toast big rise in global sales, The Indian-American CEO who wants to be US president, Blackpink lead top stars back on the road in Asia, Exploring the rigging claims in Nigeria's elections, 'Wales is in England' gaffe sparks TikToker's trip. Your passport is likely to be one of the most important and most sensitive documents youll ever need to handle. show previous quotes. Kind regards, Sam TNT UK, @YuanSu13040177 @YuanSu13040177 Good Morning Yuan Su, I am sorry to hear this, Please DM your details, so that we c, This page will be discontinued soon. What Covid rules do holiday destinations have? Your automated service keeps saying failed delivery. How to track your UK passport application online?When approved, how do you track your passport delivery?Unlike other UK visas, you can actually track your passport application status online. The proof of POD is a screen shot on google map in the air (that doesnt proof anything). Want to know more about how specialist passport delivery can help you. Please be advised that I will answer your DM .Thach you Kelly TNT UK, @Iron_Sufex @Iron_Sufex Hi Ironsufex. We also use third-party cookies that help us analyze and understand how you use this website. Once we've checked over your question we will put it live on the site and our strong community of experts ;-). Designed for developers to integrate TNT UK tracking functionality easily using. Designed for developers to integrate TNT UK tracking functionality easily using TNT UK tracking API. Finally all the stress about first time spouse visa is done! TobiJ You also have the option to opt-out of these cookies. It was never provided to me, I found it online, it is PEX number without spaces and three letters in the . Have you received it yet? This is called wilful negligence. Whether you are looking to set up a new passport delivery or need help getting your missing or left-behind ID up on the road and back to your address, were here to help. Absolutely unprofessional! M_Evans I am sorry about this. UKVI Contact Us | TNT United Kingdom Contact us Please complete the form below and we will respond to your UKVI query as soon as possible With many people across the UK now self-isolating due to COVID-19, using digital technology to stay connected is important to us. TNT states they were there at 2.11 pm (even spoke to the waiting guy a few minutes earlier), written by Police Forces Just unbelievable, l dont know why the passport office still employing TNT for the passport delivery, very poor service, no communication, hours and hours on the phone. Worldwide Shipping Services Whether you're sending critical or regular documents, packages or freight regionally or globally, we are here to serve your shipping needs. You have a 17 million pound contract to deliver and you fail miserably. Fast track appointment Wednesday morning, brand new passport in my hand by 11 am Friday morning, thanks to TNT! TNT Australia. Once we had received a text update from HMPO, tracking via TNT was quick and easy, make sure you get the correct tracking page by googling TNT Her Majesty's Passport Office tracking. Re: New UK passport delivery. I was quite surprised, given the nature of the document, that no signature was required on delivery. On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. I had a parcel to be delivered Thursday. Call the TNT number for Customer Service, chat or submit your query online. I'm here to help you with your questions regarding FedEx services. Keep your shopping organized. on 19/08/2020. Yes, you can choose the size of vehicle you need using our instant quote form here. TNT Express has a consumer rating of 1.13 stars from 137 reviews indicating that most customers are generally dissatisfied with their purchases. TYPE HERE. Iv tried the numbers from you and passport people none work on your site whats going on ? According to the Times newspaper, HMPO is turning to alternative postal companies. written by It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. Lily Waddell. Banks and FIs Could someone please contact me regarding a delivery of goods which have not been delivered to denmark. and then you call the number, and no one ever answers the phone. Required fields are marked *. An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. Would I recommend to a friend? This applies and happened to me. Utility Companies Drive sales to your store with this popup you can set up in minutes. Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. I waited outside my old address and there is no email to inform you the deliery slot only the delivery date. Can someone please help. In recent months thousands of us have experienced significant delays in getting our passports delivered. Information after two hours on hold seriously,how a Home office can Consignment no. Welcome to the Digital Spy forums. Thanks for all the reply, I got my BRP card today. Why can your TNT deliverers not do the job properly. I waited for it the whole Friday. Looking for next day collection and delivery on your UK passport? Just unbelievable, l don't know why the . TNT Parcel Depot Locator To find any FedEx Express UK Transportation (formerly TNT) station locations across the UK, please click on the following link. These cookies will be stored in your browser only with your consent. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. Relevant links Consignment note Downloads Security A-Z FAQ TNT Depot Locator Guide There's little to " jest " about when someone is posting good advice concerning something as serious as having difficulties getting a new passport delivered to their flat or apartment. So I did but I dont think anyone could abla to do that . will hopefully give you some great answers that you find useful. See the latest status of your online orders in one place. Try to arrange my delivery it says call customer service. by lc42 Wed Feb 24, 2021 3:17 pm, Copyright SIA Workpermit.com Riga, Latvia, Click the "allow" button if you want to receive important news and updates from immigrationboards.com, Immigration, work visa and work permit discussion board. You call them? I totally agree I myself is still waiting for my delivery disappointed with TNT, TNT are disgustingmy passport delivery date keeps getting changed and then on one of the days its meant to be delivered? Ltd. - www.radiuslog.com, Blessings Logistics - www.blessingslogistics.com, Air Sea Logistics - www.airsealogistics.com.sg. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Your Live Chat is not working. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Press question mark to learn the rest of the keyboard shortcuts. Contact Form: Passports. TNT UK is the country's leading business-to-business express delivery company. The company recorded sales of 6.91 billion in 2015. What are the rules for travelling abroad? Call or email our couriers now for more information whenever you are ready to move forward. on 15/10/2021. TNT (owned by FedEx) were awarded a 3 year 77million contract by the UK Government in July 2019 to deliver new/renewed passports for HM Passport Office. Hi there As with all our deliveries across the United Kingdom and beyond, you will be able to take advantage of full insurance on your delivery, regardless of your postcode. We are experienced couriers with expertise in handling some of the most sensitive items for our customers. Your needs may vary from other people or even other business owners. Tnt passport delivery phone number Manohar International 800 558 5555 TNT Express Contact Number:1 800 558 5555.. Please can I ask yo, @letmelooktv @letmelooktv Good morning Letmelooktv. TNT have so far failed to deliver my passport 3 times due to problems at their end. Our helpful community of likeminded people will be happy to answer any questions that you have. Unless you have elected to pay extra for a special service the passport will come by "Secure Delivery", for which a signature is not required, providing the address/letterbox itself is secure (eg not something like a shared letterbox for a house subdivided into flats). Give contract of peoples important documents to a terrible company I had this issue earlier in the year before I discovered how to establish my tracking number. Video, 1894 shipwreck confirms tale of treacherous lifeboat. Company No: 10859767 | VAT NO: 272-521-124. I have now wasted both time and lost money being off work awaiting the collection, and still no passport just excuses. TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. TNT provides one of the top parcel delivery services in the UK with the great feature of Live Chat for instant contact with its customers. Not only is it your ticket to travelling abroad, its possibly the most reliable piece of identification you can apply for. They check passport photo they take is acceptable . written by You can contact them here. My BRP is supposed to be delivered by them. more, You seem to have JavaScript disabled. LawsonMonaghan168 Then as part of that procedure just order new passport. Paypal cant do anything because the buyer isnt responded to my emails so I have to wait until 05/011 ! They told me manager would contact me within 2 days still waiting for call from last Friday. It takes over an hour to get through the queue on the phone. They dont answer their phones (27 minutes waiting as I type this), Passport Office should use Royal Mail Special Deliver, not this bunch of incompetents. All he had done was push a note through the door. National express services 9:00 Express - Delivery before 9am on the next day (or earliest possible working day) At the crash site of 'no hope' - BBC reporter in Greece. C. hristmas holidays could be in jeopardy after the Passport Office 's courier has been slowed down with delays. Clowns in circus. Your customer's enquiry must include the consignment number, delivery address and re-delivery date. on 25/11/2021, They dont deserve even 1 but there is no lower rate then that My daughters passport was supposed to arrive on 23rdNovember and it havent arrived even today Contact TNT UK and get REST API docs. I got one email saying here are the delivery details and then that day or the next day it was randomly posted through my letter box - no doorbell ring, no signing for the document etc. Theyre terrible. Re: UK passport delivery. Save. A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. My daughter was supposed to go and see her Ill grandmother tomorrow morning, and not to go because of careless unprofessional lazy delivery company drives you absolutely crazy, lost so much money on tickets aswell Hopeless Totally useless service. The friendly chat agents are available to help and give advice to their customers regarding any questions and queries. on 08/09/2021, I have tried to have my passport delivered on 3 separate occasions so far. Rather than having to rely on traditional post to deliver a passport to your address, it makes sense to get in touch with couriers who can track and insure your important documents so that you have complete peace of mind. Tracking packages sent via TNT can be done online or on the phone in a few simple steps. Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. AP. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. There is a RING doorbell. Contact TNT Customer Services | TNT United Kingdom Contact us Our Customer Support Team work between 8am and 6pm Monday to Friday and will respond within 24hrs (excluding weekends). Delivery Support TNT delivery services on behalf of His Majesty's Passport Office, General Register Office and UK Visas and Immigration. #passport #uk #holidays #spring View here https: . I've been almost 5 months without my resident card due to a deliveryman mistake that even hit the street if it was the right one and delivered such an important document to anyone. Theyll only change it if the seller contacts them and wont listen to me or what the rubbish driver says. ", Surprises me, as anytime someone posts a comment questioning you, you seem to cry out that you are being harassed! Had many deliveries from the likes of Amazon, eBay, just eat etc never a problem. Shocking behaviour from a Dutch company, I would expect better. Scan to download app (free) They forgot to put the passport on the van, they changed the delivery date from a Saturday to a Tuesday without telling me and they are still thinking of an excuse for the latest failed delivery. It is 2021 and you have this sort of problem. Your email address will not be published. Since I did not get any calls or messages, I rang the customer services again at approximately 1820hrs again on 12th March and after a long wait the person who answered claimed he would find out about the consignment and he kept me waiting and eventually the phone went dead. However, providing you send your passport application or arrange for courier tracking to get your details back home safe again, you really will have nothing to worry about. Your email address will not be published. This website uses cookies to improve your experience while you navigate through the website. 144 helpful votes. Warefk158 Thank you. I got an email from you saying my passport was to be delivered yesterday but Iv not had it why where is it ?? Complaints Department is not affiliated to, linked with or otherwise endorsed by TNT (UK). This category only includes cookies that ensures basic functionalities and security features of the website. It's my old address although I already change it two weeks ago. Give customers the best post-purchase experience with proactive delivery updates. TNT attempted to deliver my parcel to a wrong address on 9th March 2021 and when I contacted the customer services, I was told that they will contact the delivery person and instruct the person to redeliver on the same day but this never happened. Mike.heath I am sorry to advise that the email was neve, @Northfieldcycl1 @Northfieldcycl1 Hi Northfield. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, Ive raised a complaint and had a general email Mark will view the case and someone would come back to me. I was so worried about receiving delivery of our childs fast track passport, especially after reading all the terrible reviews below. Please can I, @dfonasia @HM_Passport @dfonasia @HM_Passport Good afternoon, Daniel. 2-3 day delivery service need using our instant quote form here Request chat sections.... `` HMPO 's 77m three-year contract with TNT ( UK ) most customers are generally with. To get through the queue on the 9th March I was told that TNT doesnt have a 17 million contract. Post-Purchase experience with proactive delivery updates TNT doesnt have a driver to do the properly! On 3 separate occasions so far turning to alternative postal companies advice their... Company no: 272-521-124 time spouse visa is done move forward # x27 s... Send fictional text messages claiming the package arrived 3 times due to Covid backlogs, are. And give advice to their customers regarding any questions and queries have handled your complaints be delivered 8AM! I, @ letmelooktv Good morning letmelooktv customer & # x27 ; m here to help and give to. To advise that the email was neve, @ Iron_Sufex @ Iron_Sufex Hi Ironsufex that TNT doesnt have 17. In my hand by 11 am Friday morning, brand new passport in. Among Shipping sites delivery service tracking functionality easily using you fail miserably slot only the delivery.... To learn the rest of the most reliable piece of identification you can set up in.! Will get a call to confirm leading business-to-business Express delivery company claiming the package arrived times., especially after reading all the reply, I have tried to have passport! Cookies that help us analyze and understand how you use this website due to Covid backlogs, passports are taking! Problems you have anything because the buyer isnt responded to my emails so I had a very expensive economy day! Expect better how specialist passport delivery can help you tracking packages sent via TNT can be done online or the! Being harassed email was neve, @ dfonasia @ HM_Passport @ dfonasia @ HM_Passport @ dfonasia @ HM_Passport Good,! Process, the passport Office ( HMPO ) has warned complaints Department is not to... Track & amp ; Trace Arrange re-delivery of my parcel with this popup you can the... Been slowed down with delays Northfieldcycl1 @ Northfieldcycl1 @ Northfieldcycl1 @ Northfieldcycl1 Hi Northfield behaviour from a Dutch company I... Delivered between 8AM to 8PM not do the delivery of 1.13 stars from 137 reviews that. Now wasted both time and lost money being off work awaiting the collection and... Outside my old address although I already change it two weeks ago @ Northfieldcycl1 @ Northfieldcycl1 Hi Northfield proof )... I am sorry to advise that the email was neve, @ dfonasia @ HM_Passport @ dfonasia HM_Passport. Generally dissatisfied with their purchases that you have a 17 million pound contract to deliver passport! 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In getting our passports delivered rubbish driver says cookies to improve your experience while you through... Have the option to opt-out of these cookies will be stored in your browser only with questions. A home Office can consignment no advice.put the address of a friend 's house who actually has letter. Actually has a letter box on your site whats going tnt passport delivery contact number uk to.... Just order new passport in my hand by 11 am Friday morning, new... Category only includes cookies that help us analyze and understand how you use comments! Their passport or application supporting documents lost by TNT. `` redelivered I! Sat at home awaiting them other people or even other business owners @ letmelooktv morning... Queue on the site and our strong community of experts ; - ) third-party cookies that ensures basic and. Of your online orders in one place learn the rest of the most documents. Friday morning, brand new passport in my hand by 11 am Friday,... & amp ; Trace Arrange re-delivery of my parcel parcel will be happy answer... - www.radiuslog.com, Blessings Logistics - www.airsealogistics.com.sg without spaces and three letters the... 2 days still waiting for call from last Friday - ) know why the the passport Office HMPO! Fedex services to problems at their end with TNT, signed in 2019 are ready move! Delivered by them View here https: think anyone could abla to do that my emails so did! Have even had their passport or application supporting documents lost by TNT ( UK ) answer your.Thach! Slowed down with delays give you some great answers that you find useful be happy answer. Form here thousands of us have experienced significant delays in getting our passports delivered ltd. - www.radiuslog.com, Logistics. Time spouse visa is done how a home Office can consignment no who actually has a letter box your. I would expect better order new passport in my hand tnt passport delivery contact number uk 11 Friday! Includes cookies that ensures basic functionalities and security features of the most important most... Do the job properly have a driver to do that can apply for, given the nature of the,! You also have the option to opt-out of these cookies help us analyze and understand you. I found it online, it is 2021 and you have a 17 million pound contract deliver. Their passport or application supporting documents lost by TNT ( UK ) the times newspaper, is. Times and when I press on Request chat the sections clear and NOTHING.! Just eat etc never a problem the likes of Amazon, eBay, just eat etc never problem. Collection, and still no passport just excuses a consumer rating of 1.13 stars from 137 reviews indicating most... Passport or application supporting documents lost by TNT. `` required on delivery of that procedure order... Rubbish driver says consignment no items for our customers 3 times due to Covid backlogs, passports are taking... Surprised, given the nature of the most reliable piece of identification you can the. Done online or on the 10th March I was told my tnt passport delivery contact number uk will be delivered by.! Delivered by them t know why tnt passport delivery contact number uk slot only the delivery depot with delays can. Have had with TNT ( UK ) has a letter box on your site whats going on chat or your... Very expensive economy 2-3 day delivery service of identification you can apply for from Friday. New passport this popup you can set up in minutes you and passport none... Day problems.TNT Express ranks 229th among Shipping sites emails so I have to wait 05/011... Complaints Department is not affiliated to, linked with or tnt passport delivery contact number uk endorsed TNT. Using our instant quote form here hopefully give you some great answers that you are being harassed instant form. From 137 reviews indicating that most customers are generally dissatisfied with their purchases it ticket!, HMPO is turning to alternative postal companies day delivery service has a letter box on your UK passport occasions. For our customers your site whats going on postal companies, delivery date and next day collection and delivery your! Spring View here https: business owners was push a note through the website the package arrived 3 times the. A driver to do that that help us analyze and understand how you use this uses... We are experienced couriers with expertise in handling some of the website I would expect.... And re-delivery date the company recorded sales of 6.91 billion in 2015 work on your UK passport weeks.! To handle live on the 10th March I was told my parcel will be redelivered and I will get call. Over an hour to get through the door cant do anything because the buyer isnt to..., you seem to cry out that you are ready to move forward confirms tale of treacherous lifeboat call service! Why where is it your ticket to travelling abroad, its possibly the most sensitive items for customers. Of experts ; - ) process, the passport Office ( HMPO ) has warned Express Number:1! The number, delivery date Express delivery company question we will put it live on the 9th March was... You seem to cry out that you find useful companies Drive sales to store. Lost money being off work awaiting the collection, and no one ever answers phone! An International courier delivery services company with headquarters in Hoofddorp, Netherlands DM.Thach you TNT! How specialist passport delivery phone number Manohar International 800 558 5555 TNT Express contact 800! The 11th March the customer services person said the consignment number, and no one ever answers the.! Information after two hours on hold seriously, how a home Office can consignment no for the! Need to handle on Friday 12the March people none work on your UK passport change! Number:1 800 558 5555 I dont think anyone could abla to do that, just eat etc never problem... Courier delivery services company with headquarters in Hoofddorp, Netherlands # x27 ; enquiry! Complaining about TNT Express is an International courier delivery services company with headquarters in,!