Our talented associates can help you design your perfect home. i found it at Haverty's and the price was fair. Haverty's is leaving their "high-end" competition in the dust!! Jan 30, 2018 - Accent Chair Haverty's other fabric choices. I have never experienced such a poorly run furniture store. Kailyn, a scheduling rep, decides to change my service appointment without letting me know. But. So upset. Elegant design and exquisite craftmanship are in beautiful balance, elevating any room with sophistication and timeless appeal. keyword search Close . It was very easy to follow their online delivery status progress. Very unhappy with this purchase. I'm looking for a piece that will add a little more drama to my domicile. Prices, to me, are the same or a little less than surrounding furniture stores, and I have looked at Ashley's and Rooms to Go. Find out more about convenient financing offers on this collection and more. I complained again and they asked me to send them pictures again. There are plenty of great furniture stores within a few miles Ashley's, Rooms To Go, and many more. They only come to my area twice a week and they did not have the courtesy to put me on the delivery schedule ASAP. They promised delivery if I didn't cancel the order. Furniture retail is still very much Omnichannel and requires both technological strategy and in-store interactions. I was willing to pay for comfort . Buyer beware! Havertys offers a convenient "Top Drawer" furniture delivery service for customers who buy large furniture items. . Great service. Contacts Hours Reviews (20) Related places Get directions Photos page . Founded in 1885 in Atlanta, GA, the company originally sold its wares by horse and buggy as they spread into different states. Upholstered in beige, 83% polyester, 17% acrylic chenille fabric Loose, reversible, 1.9-density seat cushions and loose, reversible back cushions They then ordered another wedge and had to sit around for many hours as they delayed the delivery 3 times in one day. Havertys Furniture Cos. 3D Room Planner Loft, Havertys Furniture Cos. Right before Christmas we ordered a desk, bedroom furniture including a dresser/ mirror, headboard, and gentlemen's chest, as well as, three recliners. Recently, I bought a sofa from Haverty's. The sales associate who helped me the whole time was nice and helpful, but clearly preoccupied with assisting her other client and coworker on the phone. The options are plentiful with pieces that can effortlessly move from room to room, morphing with any style, mood, or moment. Havertys. DO NOT BELIEVE THEIR SALE PROMOTION DURING THE HOLIDAY!!!!!!!!!!!!!!!!!! I never could figure out how to get to the second level. After 5 failed delivery attempts, we are now having them remove the entire set and refund us our money. Doesn't mention that anywhere, not one disclaimer, no info.. False advertising pretty much. As for Haverty's furniture, even after 8 months of having this cheap/inadequate furniture, I still have piles of books strewn in the loft since I cannot use the bookcases. 5.0 5.0 out of 5 stars (2) $ 4,205. The desk came damaged, the delivery guys took it back. The delivery was terrific and done by complete professionals. Now it will be 5 days and nothing offered for this HORRIFIC EXPERIENCE! My months-long search for the perfect chair was over right when we walked in the door. Sectional wedge was twisted and bent, sticking out 5 inches from piece next to it. And after reading Danielle review, it appears that our experience may have been a huge blessing and we may have just dodged a bullet. My suggested that we try Havertys and we were both impressed. As planned we went on Saturday for pickup. When DS was in kindergarten, he had a bad case of diarrhea and actually pooped on the couch. I ordered a dining table pad and a cocktail table along with almost $10,000 worth of other stuff. We've had our furniture less than two years and multiple pieces are in poor shape. Plus, I had to keep repeating myself because he wasn't listening to me and tried to add furniture onto my sale that I was only "considering". Nothing worse than being stalked and hounded by sales vultures when you say "I'm just looking and don't need any help, thank you." Shop our Custom Sofas to find the perfect size and upholstery for your space. Nope. Thanks! I paid extra, for he couch and was assured it was leather. Chat with a Havertys expert to find the perfect mattress for you. Shop Custom Loveseats as a complement to your sofa, or as a standalone piece for a smaller space. Shoppers are generally happy with the clean and classic design options available to them when buying a Havertys sectional or sofa, however, there are some shoppers that do mention issues with certain models showing signs of wear and degrading support/comfort within a few months of purchase, and some issues with durability such as tearing/staining for some of the upholstery options. Find out more about convenient financing offers on this collection and more. Shoppers enjoy the selection of furniture available at Havertys and typically describe their furniture to be a bit on the pricey side with some reasonable options to be found. Again, I said I wanted to cancel and was told I would be charged 25% of my total order! The salespeople are kind, courteous, and helpful. Their furniture selection is good and the prices are very reasonable, but the salespeople are OBNOXIOUS and insist on following you around (even when you ask them politely to stop). We chose a bed we loved and were "upsold" to a power foundation. The top grain leather upholstery is available in your choice . We were victims of bait and switch. Interest-Free Financing We bought a sofa with a lifetime "we'll replace anything that needs it, even if it gets stained or torn" warranty. Finally, an attempt to fix their mistake they promise a brand new couch. And hard to see but theres some claw marks along the outside of the vertical rail. They took it back. Haverty's won't adjust anymore for the divots or water mark, saying it was due to outside circumstances. Still waiting for our refund. Day of delivery, the delivery man sets everything up and plugs the recliners into the wall. She asked about the other furniture in my room, so she could help with the room design. How lazy is that!? I ordered furniture and place the deposit and waited. 64. Beauty is in the eye of the beholder, but when it comes to our Audrey sectional, minimalistic beauty is simply impossible to ignore. The furniture also comes unboxed and wrapped in moving cloths and clear wrap,not the manufacturers boxes. They never ordered the furniture because it was not paid for in full. Sorry. Upholstered in soft, durable fabric Fabric content: 100% polyester Special order fabric options available Three loose, reversible 2.0-density seat cushions Havertys Furniture also offers a wide variety of custom made furniture. Would highly recommend you stop in as they have quality pieces at reasonable prices. There have been three sets of @Haverty's at my home(three days I was stuck waiting for them) each one immediately told me that the bed can't work with a power foundation. We have been loyal Haverty's customers for years but this experience is causing us to reconsider. Visit your local store to see multiple fabric choices along with sectional configurations. When we back up to the loading dock we had to ask for help to get the loveseat from the dock to the ground and into our truck, very poor customer service. Now I cannot cancel it and I don't even know when I am going to get it. I purchased these items approximately 8 months ago, but have not been able to use the bookcases because they were assembled incorrectly. Refined yet modern materials and finishes reflect luxurious style that makes any space shine. Attaching screenshots of the truck as it bypassed my house and went to the last stop. Dreaming of a blush velvet, a cognac leather or a family-friendly microfiber? Also quality seems very mediocre. Good luck. We decided later to pull the trigger, our sales person wasn't there anymore so we just ordered on line. Chat with a Havertys expert to find the perfect mattress for you. I had to buy batting and restuff my cushions and the springs are showing through in some of the sectional. Pillows never came. They replaced it promptly but when I asked the delivery guy to wait while I checked the replacement over, he said no, we had three days to report the damage. I went to havertys for Black Friday with my wife for a sale. The company has been in business since 1885 and is known for its quality . Must pay attention to those fine prints or it'll get you like it did me. )has a very snotty attitude, not knowledgable, and lacks integrity. Now mind you I spent a considerable sum in furniture with them. While shoppers enjoy the recliner styles available, customer satisfaction is mixed, particularly for the more affordable recliners. Customers can choose from a variety of fabrics and finishes to create the perfect piece of furniture for their home or office. We picked a beautiful bedroom set and even a set for our son. They were $800 a piece. Chat with a Havertys expert to find the perfect mattress for you. They came out and would only replace them. No means NO! The pros: Nice styles and customizable color options available to satisfy most design tastes. Awful, really? Customer Service. They have a huge selection of furniture! Bye Felicia. Highly recommend! The end of the lesson: 1. Haverty Furniture Companies, Inc. The pieces in Havertys's dining room collection tend to have a more traditional and classic look, and almost all of them feauture wood. Beware of this establishment. Falls apart, cushions sags, uncomfortable, etc. Did not do that cancel the order. It was ok. I was worried about the delivery, as nearly every furniture store in Greenville has horror story reviews about delivery. After 5 days of waiting around for missing, damaged, and broken pieces, a service tech to come out and tell me it's broken and they will fix it. The living room furniture selection was excellent and I love the pieces I purchased. Their sofas start at around $700 and go up to $4,500+, while Havertys sectionals range from just over $1,000 to $11,000+. FIVE of which they did not arrive in the window time frame. Havertys Established in 1885, Havertys originated in downtown Atlanta, Georgia. They do not care about their customers. Quick-Ship Samples Ensure your color choice is right for your space by ordering a sample. What a rip off!!!!! The products are nice for mid-level furniture, but the way delivery was handled will keep me from ever purchasing from them again. The watermark -- not as set in stone. A friend has a couch from here and I went to check it out ! If there were zero stars that's what they would get. Elegant design and exquisite craftmanship are in beautiful balance, elevating any room with sophistication and timeless appeal. I have friends that finally cancelled their orders after waiting months and still not having their orders. We had a great experience with Havertys. (It also helps that the freight elevator is very accessible from my unit.) Had a technician come look at the chair because it made a horrible squeaking noise. Ok fine. After spending several thousands of dollars and waiting a month for delivery, come delivery day we were told to be expecting delivery between 5:30 PM and 7:30 PM. Our Company. The quality of all of this furniture was awful. It can be a little pricey, but if you keep an eye on their sales you may find something you love at a really great price. Victor was very Patient, not overbearing or pushy! Fabric content: 100% polyester Special order fabric options available Three loose, reversible 2.0-density seat cushions Three loose, reversible back cushions Two feather-filled 21x21 accent pillows and one feather-filled 19x19 toss pillow Rolled arms Hidden legs No-sag spring system Crafted with kiln-dried hardwoods Make an Appointment Not only did we get a great looking sofa and ottoman but the staff made this one of the easiest purchase decisions! Then I was told that delivery for the $800 loveseat would be $229, which i feel is outrageous!!!!! ADDENDUM: If you look through Haverty's reviews, you'll notice that the "5 star" reviews get a "Response from the Owner." What this place should do, is have their employees who are preoccupied pass their clients onto someone else who isn't as busy, that way the client doesn't feel rushed and gets their full attention. I was directed to call their customer service to be told that they won't cover it or to view a sample plan which may or may not apply to my actual plan.I would rather spend my time advising others to avoid the disappointment that I have endured. Or find a way to make a small identifier on the item. We tipped them for a job well done. Fast Forward to the delivery date. Their excuse was that the sofa pillows had to be made!!! I walked around and picked out some accessories and never felt pressured. They must use this because the frames aren't strong enough to hold a standard sinuous spring, this metal spring unit keeps the frame from falling apart basically. I've had the worst experience ever today dealing with a furniture store on this level. the stores listed above) for better quality and more importantly, resolution of problems in a timely manner. We went home and I checked our account and found a pending transaction. 2022-2023 Slumber Search $1,000 Scholarship, I recently had the interior of the house repainted, I purchased a Bedroom Combo from Havertys, Really impressed with their engagement at the store, As with every furniture store, I was greeted by a sales person, This company has the absolute worse Customer Service, I came in looking for a jewel-toned sectional, After spending several thousands of dollars, The furniture we ordered was absolutely fabulous, Haverty's at Towson Markeplace out of business, If it wasn't for the fact that I had already purchase, Truly one of the worst experiences of my life, I had a very good shopping experience at Haverty's, I really love the look of the furniture in here, We really enjoyed our shopping experience with Haverty', Ordered chair July 2021 and still no delivery, TERRIBLE QUALITY CONTROL MEANS TERRIBLE PRODUCT, Horrible furniture quality, and incompetent Customer Service/Service Technicians/Delivery, All Show - Poor Quality (service and product). First attempt was missing console that they didn't even have on their order. He also added that I would not be able to receive whatever I ordered before the holidays. . They also rotate their clearance stuff pretty frequently - I happened to notice a perfect accent pillow in my last trip marked down from $59 to $9.99! A tech came out and tried to iron out the indentation and then colored it and it did not go well. Despite being disappointed, we accepted the news and was given a delivery date for the couch a month later. With a free design service and the option to customize some furniture pieces, Havertys provides shoppers located near one of their 100+ stores with home furnishings to fit most design aesthetics. The pros: Shoppers enjoy the style and customization options available. Shop Custom Loveseats as a complement to your sofa, or as a standalone piece for a smaller space. Sustainability. You get to keep the furniture for 3 days before your final decision. Terms and Conditions | Privacy Policy | Web Accessibility Statement, Our talented associates can help you create your perfect home, At Havertys, we offer a variety of styles at an excellent value. This is the NORM rather than the exception. First - YEAH!! From the time I walked into the store , to my order, to my delivery today was flawless! Like all things you read on the Internet, understand there is no better judge than yourself. When it final came in the day before delivery we got a phone call. If you are ever in Rockville, Maryland looking for furniture stop by Havertysthey have what you need!! And I don't want to forget to say that last week I received a recall notice for the TV console. Never ever again I'd buy at their stores. I bought a couch, bedroom set, mattress and box springs, dining room table, living room chairs, entertainment center and end tables. I would not recommend ordering any custom furniture through Havertys. Much to my surprise, the store was closed. 2. They asked for name, address, telephone number, and email. I came in looking for a jewel-toned sectional for my living room. We are waiting for our fourth (yes, fourth!) I left a message on their machine just now demanding that they correct the problem. Overpriced and still comes from China. She took me to the dining table and chairs area and let me look at everything. 35 reviews of Havertys Furniture "Havertys sells some beautiful house stuff. We kept one of them as it was okay. He is very knowledgeable about all the furniture and features. Do you do this? Haverty Furniture RAISED the price of the furniture during the holiday season. "sigh". Havertys and Ethan Allen have stylish furniture sets for living rooms, dining areas, office spaces, and bedrooms. Pretty pricey, but there were some affordable on-sale items. When it comes to their mattresses, shopper feedback is varied with some mentioning high delivery fees and a 15% restocking fee charged to return your mattress. They completely replaced the mechanism underneath and all was fine for a day or two. . They have lots of stock and could get me my sofa in two weeks. So, when the my sofa, bed and mattresses price went down on an even better sale price than when I bought them, she did a price adjustment credit for me. Delivery driver says I don't know what happened but this is now broke!! We were told by the sales rep that they were giving us the 15% off coupon they had been saving for the last THREE years when all we got was online pricing. Havertys inspected the dresser and it was damaged so delivery will be postponed. Today. Within a month they were rusting. . I called the store and was again assured the pending transaction had been canceled and would just drop off the statement. After visiting all of the stores and being disappointed for one reason or another, I ended up at Haverty's, figuring I would give them a try before making a final choice. We are about the leave the country and I lost my job, so calling the warranty took a back seat. Now we've had the loveseat for about a week and there are creases and mushed (for lack of a better word) cushions from the way it was packaged. But after all of the disappointments, it still has left me wondering if I should buy my additional furniture for my home, that is needed or stick with Arhuas and Macy's as my goto furniture places. Customers like the look of the bedroom pieces available to them, although there are some mixed reviews about their delivery experience and the lastingness of certain pieces. Ed greeted us at the door and never harrassed us. Delivery was also top notch! I have had Arbek Furniture for 25 years and never experienced the drawer slide breaking into pieces. I'm expecting the deliervy truck in a few minutes, right in the middle of the two-hour window. I completely understand it's important to be available of the customer has questions, but there has to be a line drawn in the sand somewhere Haverty's was our very last stop and we were tired at this point. Havertys Furniture is now hiring a Design Consultant working in Columbus at 935 Polaris Parkway, 43240. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. She did her best to multitask, but I was a bit turned off by it. Tell me--is this the norm now? It's not. it's wearing horribly and once again just garbage. Visit your local store to see multiple fabric choices along with sectional configurations. Equally gorgeous and strong, our highest quality kiln-dried wood construction guards against warping and unwelcome moisture to ensure ever-lasting allure. Started messing up again, tech came out and fixed the problem. A word of caution on dark colors: make sure that any dark, natural fabric is kept out of direct sunlight, as it will fade. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Then they walked around the truck a few times and talked to someone on the dock, lite a cigarette, talked to someone else and then finally got in the cab of the truck. Haverty's says that is the way it is supposed to be and they will do nothing; she said "the model in the store sits better because many people sit in it". I guess I should have "taken a razor blade to it" manager never called us back, we had to call corporate office. Shop Custom Ottomans and add a patterned fabric for a bit of visual interest in your room. There was always something wrong & always got subpar response. After purchasing our new home, we went to Haverty's to buy our furniture. So to update, a week after we were promised the refund, we received it. 2nd attempt at delivery again a phone call saying it's damaged. They get warm, not hot. Slumber Search is supported by readers. Expected to buy the furniture as the price it is. Between the disinterested pitch, and the fact that I wouldn't be able to get my order until after the holidays, it was a 'no' for me. The furniture we ordered was absolutely fabulous! Ordered it in Oct 2020, hoping to get it in time for Christmas and a surgery so that I would have a comfortable place to hang out recouping. True to Havertys fashion, a few of the dining room pieces (particularly the chairs), are also customizable for an additional price. Over these 8 months, I have been astounded by the ineptitude of this company's inability to correctly assemble the bookcases in order to make them safe to use. The pros: Classic designs with some customization options for your kitchen and dining room. UPHOLSTERY FABRIC GUIDE | Our Favorite Fabrics: Warm Neutrals4 Two months later the feet on the couch started falling off. 8/24/2020. Although we realize things happen, at no time did we speak to anyone at Haverty's that seemed to care about the inconvenience we are still experiencing. Designer 3D Room Planner, Havertys Furniture Cos. I spent a lot of time, and I mean A LOT of time shopping for furniture. He disappeared and was no help when we wanted to buy an item. The protection plan is trash because nothing is covered. We just bought a house in Raleigh and needed some extra pieces of furniture. Came on the day and time as promised. Contact Us. I don't want to tell anyone where to shop.i just want to make my fellow shoppers aware of what is going on at Havertys and their "sales" prices.Beware!! In fact, quite the contrary. I have purchased better quality furniture at Arhaus and BiF furniture stores in Fairfax, VA. What a crock. On delivery day of the new couch they call me to tell me the pillows for the new couch are wrong again.. they had to reorder the couch and the 2nd new one is supposed to be delived tomorrow only they just called to tell me the pillows are wrong again.. the is a complete nightmare of a company. Victor exceeded my expectations! I just got off the phone with Guardsman furniture protection plan about a claim they honored with pictures, it was all approved, I waited 2 weeks for them to clean it, a kid (third party looking like he just stepped out of highschool without any identification or shirt claiming he was from Guardsman) came out and looked it over and clean it, then told me that he couldn't clean it. Once your design is complete, simply order your custom furniture online or you can send cart to store or bring a print-out of your piece to a Havertys furniture store near you. We purchased a sectional and they probably would have delivered next day, had their trucks not all been allocated. We will shop elsewhere where they offer a reasonable delivery policy. I went to Havertys Furniture after looking for a dining room table and chairs everywhere else. We told them we were not willing to pay $149 and have to wait until it was convenient for them to come to our home. The takeaway is get everything in writing from them, my original appointment was schedule for today from 10 a.m. to 2:30 p.m. via phone with Kailyn. Any sofas and sectionals comes with features for your decoration. "The average transaction involving a designer now totals nearly $5,000. They had a great Black Friday sales event too - I snagged a chair I'd had my eye on for months on a great discount! However, you will also note that all of the sub-par reviews DO NOT have any "Response from the Owner" since they never take responsibility for their actions and cheap furniture. - 300 lbs. Next level logistics, providing real-time truck tracking, driver name and photo, and updates. 13 reviews of Havertys Furniture "We have shopped here for close to 10 years and Mike Hill has always been our salesman. After finishing installing the new piece, they ask if everything was good. I got my couch last September and it came with the wrong pillows. I would use caution. In beautiful balance, elevating any room with sophistication and timeless appeal Photos page things read. Exquisite craftmanship are in beautiful balance, elevating any room with sophistication and timeless appeal for couch... The price it is even a set for our son for 3 days before your final decision convenient offers... Of my total order and went to the last stop with a furniture store but there were some on-sale! Chair was over right when we walked in the dust!!!!!! With some customization options available to satisfy most design tastes had their not. 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