Pip telephone assessment experience. Claimants taking part in PIP assessments had the option to have someone else join the call to provide them with support. You dont become too concerned about the word severe since anxiety and distress can appear different in severe expressions in affected people. The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. structure and follow a path to a location you know and it doesnt concern much on how you get there, structure and follow a bus or train path to a place you dont know, Deal with places that you dont recognize, if necessary, leave the house due to stress or anxiety, you need help and assistance but dont receive it, your stress, anxiety or other mental health concern make it hard for you to go out, you find it difficult to deal with sudden changes to travel, for instance, roadworks or diversions, you only try travelling during quiet periods of the day, for instance, when the shops arent busy or theres less traffic on the road, someone assists or encourages you to go out, your mental health concern makes using a bus or train challenging, you cant structure a path to an unfamiliar location yourself, you find it hard to deal with sudden changes to a trip, for instance, bus diversions, train cancellations. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. Those with no previous experience of a face-to-face health assessment were more likely to report that more information about what would be covered would have been helpful (34 per cent), than those with assessment experience (23 per cent). How your condition affects you from day-to-day make sure you read the. Have you read something you think others need to know? If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. This is why you should say directly to the health professional what you constantly feel about your condition. Notably, two fifths (41 per cent) of new PIP claimants reported to have had face-to-face assessments for health-related benefits in the past. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. PIP has two components - daily living (contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility) and mobility (contribution to the extra costs disabled people face in their day to day lives that relate to mobility). Make any notes of changes to your condition, Make notes of anything you feel you want to say, which you havent put on your form. Around two thirds (66 per cent) of PIP claimants and 79 per cent of those undergoing WCA reported feeling comfortable sharing information about their condition with the assessor over the phone. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Claimants who were awarded PIP were more likely to be aware (70 per cent) than those who were disallowed PIP (51 per cent). What you should say during the PIP assessment. Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). Only 19 per cent would be predicted to still opt for face-to-face. To investigate which factors predicts a preference for either a telephone or face-to-face assessment, above and beyond other co-varying factors, a statistical technique known as logistic regression was employed to estimate the impact of five key variables on channel preference, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions. you can't plan a route to an unfamiliar place yourself. You can also bring someone with you in the course of your assessment. Even with the letter, the DWP can still turn down a paper-based Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. Be yourself; you want them to see you how Can I claim Welfare Benefits if Im living with a mental illness? Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, given a three-way choice, even when taking their age, health conditions and previous experience of assessments into account. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. You can score enough points and get either the daily living part, the mobility part, or both. If you would like to know more about DWP research, email socialresearch@dwp.gov.uk. Ask for any adjustments that would make the assessment less stressful: for example, you can request an open room if you struggle in confined spaces. The health professional has already read your PIP form with the supporting evidence that you have to provide about your medical condition. Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). For example, those with a PIP award may be more likely to have a physical health condition which could be at least part of the driver for their choice of channel. Since the introduction of the COVID-19 lockdown measures in March 2020, the usual face-to-face assessments were temporarily suspended and replaced with telephone assessments. | Mental Health Forum Unanswered threads Talk with people who know what it's like! A health professional will carry out your assessment - they'll write a report and send it to the DWP. Be yourself; you want them to see you how Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. Claimants who went on to say that they preferred face-to-face over telephone assessments were less likely to report the information as helpful (84 per cent) than those who preferred telephone (92 per cent) or expressed no preference (93 per cent). To further understand what is driving these preferences, logistic regression analysis was conducted to examine which claimant characteristics predicts a preference for telephone or face-to-face assessment over the other channel or no preference. As reported in the descriptive statistics, introducing video as an option tends to reduce the probability of a successful claimant choosing a telephone assessment (falling from 70 per cent in the previous model to 61 per cent here). The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. In comparison, the probability of applicants preferring face-to-face assessments remained stable when they were asked to choose between all three options (43 per cent) compared to when they were asked to choose between only telephone and face-to-face appointments (44 per cent). PIP telephone assesment today. Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. Around one in ten (13 per cent) said they had no preference. How do I manage my money if I have to go into hospital? More than two thirds (68 per cent) of this group mentioned not needing to travel and 59 per cent of them found telephone assessments easier or more comfortable. Most people claiming Personal Independence Payment (PIP) will be asked to attend a PIP assessment with a healthcare professional. Men were more likely to report that they found the information helpful (87 per cent) than women (81 per cent). 30 September 2020 at 8:04AM in Disability money matters. ESA predates UC and offers financial support to people who are not in work due to a health condition or disability. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Additionally, those aged under 35 were more likely to find some topics difficult (34 per cent), compared to claimants aged over 55 (19 per cent). Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, finding it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. The final achieved number of interviews was 837. PIP assessors are looking for disability assessors that are licensed and trained for the assessment of disabilities either for physical disability or mental disability. At the time of extracting the survey sample, just over half (51 per cent) had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had no outcome to date, although some of this latter group may have been informed of a decision by the time of their survey interview. Tell us how often this happens and how it affects you. Of those who preferred a telephone assessment: Similarly, claimants who said they preferred face-to-face were also asked to explain why. Its based on the results of over 250 responses to our readers survey which is still open. This free money management tool is specifically for people on Universal Credit. Do be advised that the 'DWP' call handlers are not PIP advisers. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. Nonetheless, predicted probabilities suggest that telephone assessments remained the most popular for applicants both with and without a mental health condition. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and What a bad day is like for you - for example, on a bad day, Im so depressed I cant concentrate on anything, and getting out of bed is a huge struggle. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Claimants who said they preferred face-to-face assessments were also asked to give reasons for their choice. Then get someone to come and sit with you at the next one as support? Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Women were again most likely to prefer a telephone assessment (58 per cent probability) and have much lower predicted probability of a preference for face-to-face (21 per cent). The remainder had no preference. Those that were not comfortable with a video assessment tended to dislike video calls, not want to be on camera, felt it would make them nervous or anxious or did not know how to use the technology. Nearly all (90 per cent of) claimants recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. Mental Health & Money Advice. But over half (54 per cent) still preferred telephone and over one in four (26 per cent) still wanted face-to-face. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. 64 Posts. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). The difficulties that were reported included problems holding the handset for the length of time required or not being able to use a loudspeaker (15 per cent), and finding it tiring and need to take breaks (7 per cent). You can also answer yes if you meet one of the following conditions: Here is another sample PIP assessment question on mental health: Do you need help from another person, guide dog or specialist aid to get to a location that is unfamiliar to you?YesNoSometimes. Over nine in ten (93 per cent of) claimants were satisfied that the assessor called on time and 98 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. The survey used quotas to meet required number of interviews by key variables (age, gender and assessment provider). Nine in ten claimants (90 per cent) reported that the assessor called on time. Finally, claimants with mental health conditions were more likely to seek support from friends and relatives (34 per cent, compared with 24 per cent of those without mental health conditions). Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). The three main types of improvements suggested included having more information prior to the call (6 per cent), general improvements to conduct and provision of the service (5 per cent) and having more support and more information on the next stages after the assessment (4 per cent). The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Simply use the buttons below to share on your social network. How do I pay for private treatment and therapy? This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Seventy per cent of those placed in the LCWRA group stated a preference for telephone compared to 42 per cent of those awaiting further assessment. Hopefully you will be "lucky" The data was weighted to be representative of age, gender, type of assessment and assessment provider. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. Claimants reporting a mental health condition, was a significant predictor of appointment preference amongst WCA applicants. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Claimants with mental health conditions were more likely to feel uncomfortable about video (53 per cent, compared with 40 per cent of those with no mental health conditions). You may be asked to provide medical evidence as to why you cant attend the assessment centre. If you are considered to not have much disability in certain activities, you should try some of the following activities: The assistance you will get can be a person or a pet or you might be accompanied by a driver to your car or the service might change your home to make you accommodate easily in your condition. Again, those who said they preferred a telephone assessment were more likely to not think anything needed to be improved (68 per cent) than those who preferred face-to-face (32 per cent). Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. If you adjusted the date by your own without letting the assessment provider know, this is considered as discrimination and you should call your local Citizens advice for help with this kind of situation. Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. We explain the following: Firstly, you shouldnt expect the PIP assessor to be favourable towards you. You can change your cookie settings at any time. Around half of these claimants (51 per cent) said they found it less stressful. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence or write to: Information Policy Team Namely, claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. If your overall health is getting better, your award will be minimized or stopped. Over four out of five (83 per cent) of these claimants found it helpful. Sixty-five per cent said that they were aware that this option was available to them. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Nearly one in seven (15 per cent) said they had no preference. Around three quarters (76 per cent) of claimants reported no difficult topics. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. We refer to this group as the unknown outcome group within the rest of the report. The consent submitted will only be used for data processing originating from this website. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Unweighted base: only claimants who prefer telephone assessments (n=693). Alongside descriptive statistics, this report presents the results of some more advanced statistical analysis known as binary logistic regression models. This suggests that introducing a video option reduces the proportion of claimants awarded PIP who might prefer telephone assessments from a two-way choice but does not change the views of those who prefer face-to-face or those who were not awarded PIP. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Reasons given for not being comfortable with a video assessment included: Those with mental health conditions who were not comfortable with a video call were more likely to say it would make them nervous or anxious. Nearly four in ten still preferred a telephone (39 per cent) or face-to-face assessment (41 per cent). Again, claimants who went on to say they preferred face-to-face assessments compared to telephone and those not placed in the LCWRA group were less likely to agree that they were able to explain how their condition affects them (86 per cent and 91 per cent respectively). When taking these other characteristics into account, claimants who were disallowed had only a 17 per cent predicted probability of preferring telephone compared to a 70 per cent probability of choosing face-to-face. After taking assessment outcome into account there were no statistically significant differences in claimants preferences by age, gender, previous experience of face-to-face assessments or health conditions. The psychological examination will be asking your thoughts and feelings about your present concern. One in ten (10 per cent) claimants stated that they thought the assessment could be improved by being face-to-face, 8 per cent restated that they would have liked more information before the assessment, and 7 per cent cited improvements in the assessors behaviour. Three per cent of claimants reported the call disconnecting/line cutting out. Claimants who had gone on to be placed in the LCWRA group and those undergoing a reassessment were more likely to have sought support. Unweighted base: Claimants who felt they could not explain their condition only (n=51). How are mental health and money worries linked? Just over three quarters (76 per cent) of PIP claimants and 95 per cent of those undergoing WCA assessment agreed that they were able to explain to the assessor how their condition affected their daily life. someone goes out with you. Around eight in ten (79 per cent) reported they were comfortable or very comfortable. If you plan to travel by car, you can claim back the cost of parking and a price per mile (e.g. However, as figure 46 shows, this was not the case for male claimants. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. 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