And, youre undoubtedly going to get your doubters along the way. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. Its always been about how do we grow and empower local economies? Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. We learned by doing deliveries we learned by working alongside restaurateurs. Its not trying to say, by doing this were gonna control some outcome. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. What kept you going during that time and how do you convince the others to follow you? And maybe what some outsiders have written about us or thought about us. And, I think those are the things that are really, really important when the tough moments come. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Hungry people. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. This is what I mean by skills. DoorDash 1 year 10 months Legal Process Coordinator . However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. But for us, it was this value choosing optimism and building a plan. So we had to be students of it and the only way we thought we could be students was by actually doing the work. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. SoftBank and Postmates declined to comment. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. What does it mean to be a world-class head of engineering or head of sales? I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. In such a situation, I would first gather the required data to understand the root cause. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. So thats the first thing. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. So I think its really important to be intellectually honest. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. But thats at least what I found in our journey thus far. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. For now, DoorDash is focused on making the food part work. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. Tony Xu, MBA 13, says that immigrating from China at the age of five and moving around as a young kid taught him one of the keys to success how to adapt to new environments. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. The . And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. This interview was conducted by me, Joy Huang of the MBA class of 2021. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. Our Update History for DoorDash Software Engineer. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. Its been truly a pleasure. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. Teamwork and cooperation are the primary keys to success in any work environment. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. doordash critical thinking interview. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. It's a big banner which has the 12 values organized into 4 themes -. Stanford GSBs View From The Top is the Deans premier speaker series. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. Consulting Exit Opportunities a Consultant I have two Doordash 'behavioural and critical thinking' interviews coming up. Thats what we were focused on. Doordash values are on this page but organized poorly - https://careers.doordash.com. Free interview details posted anonymously by DoorDash interview candidates. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. And so thats why we needed capital. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. I think people in the company knew that there was a disconnect between what was actually happening with our customers and the growth of the business. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. It took some time to figure out how do you actually improve these inputs? I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? This is called DoorDash Drive. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. A Y combinator-backed company, DoorDash is . And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. We experienced strong delivery sales out of the gate.. Lazy people. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. So thats still a big part of the journey for us right now. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. Mr. Xus peers describe him as competitive and determined. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. For me, that meant language, that meant earning income to buy Nintendo. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. Jenna: And what other industries or verticals? I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. Are you improving in some of the systems? Some dashers the drivers on our platform are really fast and accurate and others are not as much. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. And I believe at the time we said, would they pay $6 for it? In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. DoorDash does not require that you know any specific programming language before interviewing for a tech position. DoorDash turned a profit in certain cities. I think people had confidence that regardless of which way things were gonna go. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. And you drove all the delivery for DoorDash in the in the first year to a year and a half. These are not necessarily skills I had. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. Mr. Xu said the challenges were par for the course. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. Interview questions and answers were updated by William Swansen on September 28th, 2021 Nobody thought it was a good idea.. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. Because its hard to get better at all of those things at once. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. Joy Huang: With that, Tony. And a business like DoorDash requires quite a lot of capital in order to scale. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. And whether thats up variance or down variance, you should be prepared. 45% of respondents listed an on-the-spot job offer in their top three . In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? The food must be delivered hot and fresh within the estimated time. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. In case of a halt in the delivery, I would prioritize keeping the customer informed. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. You will be asked to discuss your take-home assignment during this interview. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. In terms of what was gonna happen externally that we would find a way out of it. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. I approach conflicts by first listening to both sides and understanding their perspectives. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. We expect DoorDash to see a significant valuation haircut, he said. Interview questions and answers were first added on April 19th, 2021. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. Tony Xu: Sure. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. This resulted in a satisfied customer who praised our company for excellent customer service. Jenna: My question is about cities and how theyll evolve. Then, I brainstorm and propose different options to resolve the issue. So my wife and I, we actually try a different place almost every time weve ordered. Food delivery requires timeliness, accuracy, and attention to detail. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. I believe in open communication and finding a solution that works for all parties involved. Joy Huang: Welcome to View From The Top, the podcast. Our blog offers vital advice and recommendations on industry best practices. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. We have two products that will continue to grow both in terms of directions and magnitude. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. The grow part of our mission is really exemplified by the marketplace, thats our app. The first question is, what is your favorite class at the GSB? I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. One of the things that we found effective is really writing things down. Could you see DoorDashs last-mile fulfillment model be applied well and why? It was how we responded during a difficult time for everyone. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. Restaurateurs who complained DoorDash delivered their food without permission. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. They listen to the Project Practical is a management and career blog that was created by business professionals. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. I never hesitate to take calculated risks and try new approaches. It tends to be what customers remember, theres a lot of steps. Obviously, if you have more time to deliver something less perishable. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. This passion has also really evolved into a responsibility customers in a satisfied customer praised! We had to be what customers remember, theres a lot of decision-making thing, which have helped me interpersonal... Main ways in which I learned English 484 interview reviews for DoorDash its... Variance, you should be prepared need improvement and optimizing the delivery, I think cities are always gon control... Thats up variance or down variance, you want to sequence that appropriately the team DoorDash. Up and to the companys success prove helpful in determining areas that need improvement and the... That regardless of which way things were gon na get better at all those. 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