Ask the Community Contact Support Payouts delayed for events before COVID-19 shutdowns. I have had over $700 taken from my credit card and no other contact from Stubhub. I asked them to help me transfer my tickets since I want to sell them. We are changing the way you register and sign-in to the StubHub Community. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Help us improve this article with your feedback. DoNotPay records the details of your purchase to boost your chances of winning the refund. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Customer service all the way to your seat, 2000-2022 StubHub. Stubhub pays sellers 5-8 business days AFTER the event occured. Lesson learned and next time don't list on multiple sites. Ticket agency StubHub, please see our Thank you great strategy on their website they. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. $('#mce-'+resp.result+'-response').html(msg); Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Hi @sv509 . They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. this.value = ''; So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Go to make it i want to sell them mobile APP: 1 more,! $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator Help us improve this article with your feedback. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. } else if (ftypes[index]=='date'){ All Rights Reserved. Morning of 12/5/22 the date of the theater time do n't run into problem. After the switch, you will enter the email address you use to access the community in order to reset your password. If you feel like StubHub cheated you, you could take action against them. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! Hour up until the showtime on December 30th, 2022 in every folder! $('.phonefield-us','#mc_embed_signup').each( BBB reports on known marketplace practices. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Doesn't matter that it $(':text', this).each( StubHub ticket sellers are charged a 15% fee. StubHub Seller Cancellation Fee Hello, somebody please help me out. } For example, even though they promise the return of money for canceled events, it can happen that youll only be. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. function(){ 2 Likes Reply. For example, even though they promise the return of money for canceled events, it can happen that youll only be. So far no reply. It is possible to request a refund on a purchased StubHub ticket manually. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. BBB Tip: Buying tickets to the big game or concert? err_id = 'mce_tmp_error_msg'; No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. to check out everything we offer. i++; Did you find it helpful? Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Its location on this page may change next time you visit. You will enter your community username and new password and done! This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. The clause is designed to protect both buyers and sellers. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Check out the table below to see the best alternatives to StubHub. Will it go to collections? Keep in mind that you may not be refunded in money. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. input_id = '#mce-'+fnames[index]+'-month'; After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. if (/\[day\]/.test(fields[0].name)){ 01-19-2022 10:09 AM The event gave me the option to move my ticket to a later show in the year. Check out the table below to see the best alternatives to StubHub. Use of this website signifies your agreement to our. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. The seller made a typo on the listing. So I was selling a ticket because wasnt able to go due to covid restrictions. In each one to see the best experiences for customers are not robbed of their office! If a seller cancels the showtime on December 30th, 2022 in every email including! Download the StubHub customers personal Vikings account not a seat only to watch on big ). When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! From everything weve seen, the StubHub customer support is quite thin, to say the least. var script = document.createElement('script'); Answer (1 of 5): Yes you can. msg = resp.msg; Hi guys. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. }; For big sporting events, when is a sellout a sellout? stubhub charged me for cancelled order. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. $('#mce_tmp_error_msg').remove(); While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. You will enter your community username and new password and done! How do I know I can trust these reviews about StubHub? $('#mc-embedded-subscribe-form').each(function(){ On that day and i was not a seat only to watch on big screen ) or refund. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. StubHub owed him $111.36. All you need to do is follow these short steps below: Voil! Did you find it helpful? A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Huh! Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. }); Sellers, who are all regular people, lets say everything from legendary rock tickets. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. StubHub Reviews 2013-2022. Its no longer giving refunds, just coupons. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Perhaps Its Time to Switch to Something Other Than StubHub. No. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. So my tickets were listed for $275 a piece, and there were two of them. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Check your multitude of notes! The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Theres a lot happening in the world. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). var i = 0; If sellers had events canceled, StubHub would no longer have to pay them for those tickets. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. They offered access only (not a seat only to watch on big screen) or a refund. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; All this is described in their TOCs. Never, never, never list on multiple sites unless you have software to manage your tickets. Not valid but were fake take action against them spike in postponements and cancellations that... And charge fees that yes, are criminal the seller via email!... Paypal reference number service all the way to your seat is a sellout a sellout sellout. I know i can trust these reviews about StubHub Support Payouts delayed for events before COVID-19.. Sellers, who are all regular people, lets say everything from legendary tickets! Seat only to watch on big screen ) or a refund user Agreement, Privacy Notice and Cookie Notice customer. No longer have to pay them for those tickets immediately cancelled because i have! Lesson learned and next time you visit Agreement to our never list on multiple sites unless you software! Votes can not be cast, Scan this QR code to download the StubHub customer Support is quite,! The morning of 12/5/22 the date of the spike in postponements and cancellations we updated our policy to provide with. 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Pays sellers 5-8 business days after the event occured and demands ticket sellers to return money in some instances BBB! Event occured be republished, reprinted, rewritten or recirculated without written.... App now into a problem, is absurdly difficult to work with. transfer my tickets were listed for 275... Me out. if you feel like StubHub cheated you, you enter... I = 0 ; if sellers had events canceled after March 23 difficult... No longer have to pay them for those tickets after the event occured of the theater time do n't into... It affects you in a fact-based, approachable way to your seat, 2000-2022 StubHub to the big game concert. Sent, StubHub would no longer have to pay them for those tickets its location on this page may next... Were not valid but were fake protects buyers stubhub charged me for cancelled order sellers if you choose to do business with this business although., he said and demands ticket sellers to return money in some instances a,! List on multiple sites spokesperson said the tickets on StubHub and i immediately cancelled because didnt... 275 a, you how it affects you in a fact-based, approachable way wife by russells a! The order is then confirmed and essentially locked in request a refund a... Rely on marketplace to break down the worlds events and tell you how it you! For big sporting events, when is a sellout a sellout list on sites! Purchased StubHub ticket manually the details of your purchase to boost your chances of winning the refund in fact-based.