View number of available credits for your Movie Club account. You must be 21 or older to purchase tickets in Balcony and Director's Suites. Yes, but only for showtimes on the same day. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Convenience Fees apply to all Reservations. You can receive refunds for tickets up to 60 minutes before the showtime. Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use. For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) Children under 3 are free except in reserved seating and recliner locations. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. After that showtime has finished, you can book another ticket to the same movie in the same format. Your Subscription is personal, non-transferable, and for use only by you. Members may be entitled to rewards, bonus credits, access to special events, discounts, special offers, promotionsand other benefits. For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. Below are answers to frequently asked questions about the Subscription Program. We asked for a restart but that didn't happen. (Remember, Crown Club accounts are free!) For questions about gift cards check out or Gift Card FAQ. No. Each Subscription plan permits you to use your Subscription Pass at certain participating Regal theatres. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. What are the theaters' admittance procedures? It is Regals policy to support the MPAA ratings system to the fullest extent possible. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription? . Youmay request cancellation of your Subscription at any time by notifying Customer Relations (see Section G.7(a)). Select "My Tickets" to see your upcoming movies and showtimes. The purchaser must also attend the movie for which the additional tickets are purchased. VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Security issues have become a daily part of our lives in America. Locations with student pricing available are listed on this page. For information about refunds, please see Section F.4. View Movie Club Payment Transactions. He called his wife in to come and help him and she quickly completed my . A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Where is it? I enrolled but cant find my Subscription Pass. Have customer service experience? If you make admission ticket reservations via the App, Regal will charge you convenience fees. Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). Contact your local theatre if you have questions regarding any state or local requirements. Are all the tickets on the device of the Regal Unlimited subscriber who books the tickets? Thin, in itself, is shameful. You may use your Subscription Pass to earn Crown Club credits and redeem them for Crown Club rewards. Visit your local theatre the find out details on matinee hours. I then received a message that asked me to hold while my call was transferred. Can I get a refund if my Subscription is cancelled? If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . You can check your Gift Card balance anytime. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Please allow 24 hours for the credits to appear in your account. What if I want to use my Subscription to see movies other than in 2D or special movie events? Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. No. Was trying to buy tickets online with a gift card. Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes Please visit our list of Regal Unlimited locations to see the theatres that are included in your Subscription plan. Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). Regal may communicate with you regarding your Subscription in a number of ways, including by email, SMS and push notifications to your mobile device. Find showtimes and buy movie tickets online with our movie app or at a Regal theatre near you. No. IF YOU ARE A CALIFORNIA RESIDENT, PLEASE NOTE THAT CALIFORNIA BUYERS REMORSE LAWS AND RELATED COOLING OFF PERIODS DO NOT APPLY TO YOUR SUBSCRIPTION PURCHASE. Customer Service: 1-833-734-2500 Regal Rexnord Corporation 200 State Street - Beloit, WI 53511 Phone: (608) 364-8800 Fax: (608) 364-8816; Regal Brands Please locate the Brand you are looking to contact; linking you to the appropriate contact page. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). for each ticket they purchase. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. Please see the Unlimited Subscription Rules for more information about cancellation. However, we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece. No refunds are available except as expressly stated in the Subscription Rules. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Regal may change the number of permitted pending Personal Reservations in its sole discretion. You must first cancel your Subscription and then cancel your Crown Club Account. To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. You may always use your Subscription Pass at any Participating Theatre not included in your Subscription plan by paying a surcharge (a Restricted Theatre Surcharge). If you don't have a Crown Club account, one will be created for you when you purchase a Subscription. There was no opportunity to hold for the next available representative, and my call was just forwarded to a voicemail line. These communications are important for keeping you informed about your Subscription. I missed my Subscription payment. Replacing your device multiple times may result in interruption or cancellation of your Subscription. Contact Information & Customer Service. ALL SUBSCRIPTIONS HAVE AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. Review Movie Club Credit Activity. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Reservations may be made via the App. Can I still use my Subscription Pass? I've tried emailing customer service twice and have not gotten a response. My plans changed - can I refund my order? Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. Cancellation of your Monthly Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription up until two weeks prior to the end of such term (the Monthly Plan Termination Deadline) will not take effect until the end of such term; and (ii) after the Monthly Plan Termination Deadline will be effective at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. For extenuating circumstances, please consult theatre management. When I get to the theater what should I do? Children 6 and under are not allowed to attend Rated R features. I was so furious that they had so many I was shaking and could hardly enjoy the movie. Subscription Program benefits may not be used in conjunction with any other promotion or discount offered by Regal. 2023 . At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. Please see Regals standard booking rules for more information (see Refund Policy). Cancellation of your Subscription will not result in automatic cancellation of your Crown Club Account. No recording devices (cameras, video recorders, sound recorders, etc.) Can I refund my ticket after I make my purchase? No. When I spoke to the Manager of the Inverness Regal, he told me he has little input about the selections for his theatre. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. Note: Admission policies may vary by location due to state or local ordinances. Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. You can! Please note that except for cancellation by you in certain limited circumstances described in Sections F.1(b) or G.1(b) of the Subscription Rules, your Subscription cancellation will not take effect during, and you will be responsible for all Subscription fees for, the three-month or one-year (as applicable) initial term of your Subscription. Had a bad experience with some loud and rude members of an audience who completely ruined a movie we were trying to see in Akron, Ohio. Parents give the movies their ratings-men and women just like you. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. Please see the Subscription Rules for more information about cancellation. Monthly Subscription Plans will continue until cancelled in accordance with these Subscription Rules. Admission tickets obtainable using your Subscription Pass at the box office or an in-theatre kiosk are. Present the barcode on your phone to the usher at the theatre for admission. Please contact Customer Relations and well help you figure it out. Since I had the receipt, I decided to call the "Customer Service" phone number. The website did not show the card number in the records. No. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. Reseda, CA 91337. For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use at a Participating Theatre not covered by your Subscription plan (see Section B.1(a) for details), but you must pay the applicable Restricted Theatre Surcharge. I dont see it. Surcharges may apply for premium seating (a Premium Seating Surcharge) and premium formats (e.g., 3D, RPX, IMAX, ScreenX, 4DX and VIP) (a Premium Format Surcharge), regardless of the type of Subscription plan you have (Unlimited, Unlimited Plus or Unlimited All Access). Gift cards carry NO expiration date or dormancy fees. Discover which options are the fastest to get your customer service issues resolved.. For information about changing billing plans after that time, please contact Customer Relations. One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. REGAL MAY CHANGE SUBSCRIPTION FEES AT ANY TIME UPON NOTICE TO YOU, BUT ANY INCREASE WILL NOT AFFECT THE SUBSCRIPTION FEES PAYABLE FOR THE INITIAL TERM. for additional tickets. NC-17 -- No One 17 and Under Admitted. Please see Admittance Procedures for more details. The Subscriptions are open to individuals 16 years of age and older who reside in the United States, Guam, Saipan or American Samoa, and are not specifically excluded from participation by the Subscription Rules. For extenuating circumstances, please consult theatre management. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. Please call theatre for any local restrictions. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. You may enter one box office and one concession receipt per visitation date. Regal will not be responsible or liable to you for any delay in performing or failure to perform any of Regals obligations under these Subscription Rules (or any Additional T&Cs) or otherwise in connection with your Subscription or the Subscription Program that arises out of or results from any cause outside of Regals reasonable control. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Welcome to Regals Unlimited Subscription Program (the Subscription Program), a membership tier of Regals customer loyalty program, the Regal Crown Club (the Crown Club)! Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. We got no assistance from the manager and missed part of the movie trying to find her. Yes! You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge. 104 Easton Rd., Bldg F. Warrington, PA 18976. You may change your Payment Method via the App (see Section G.7(a)), provided that Regal may require at least one week to process such change and may charge a reasonable administration Fee to your Payment Method for such processing. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. Admission tickets may not be obtained for showtimes of any foreign language film. You will not be able to add them to the booking if they do not accept your friend request. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. The Photograph may not be changed or replaced during the three-month or one-year (as applicable) initial term of your Subscription. I had to out of this county to Ocala, to see Lincoln. Hours may fluctuate. Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Can I obtain a physical Subscription Pass? Subscription and its benefits are offered at the sole discretion of Regal. How do I update/change my payment method in the Regal mobile app? At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. Individuals who are minors in their state of residence must have their parents or legal guardians permission to enroll and participate in the Subscription Program. This time I chose to leave a message, to which I never received a reply. Contact Us Customer Support and Information Live Support & Info General Support: 1-800-774-6237 Monday - Friday: 6:00am - 7:00pm PTSaturday & Sunday: 8:00am - 5:00pm PT Bookings and general support Australia: 132488or 1300 551 853 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. I am a Regal Card member. Scroll down to the theatre you plan to visit, and click on the theatre name. Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. 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Told me he has little input about the Subscription Program of the movie for which the additional tickets purchased... That did n't happen advance tickets as soon as they go on sale, enjoy 10 % off all and! Daily part of our lives in America during the three-month or one-year ( as applicable ) INITIAL TERM your! It seemed like there actually is no Customer Relations ( see refund policy.! Areas considered in the event they deem such action to be necessary - Restricted -- under requires...