Support Guide. We offer annual and monthly car insurance and monthly renters insurance. company number 03997482, registered in England and Wales. Were pleased as punch to have won Best Newcomer in the 2022 Insurance Choice awards and our Annual car insurance is Defaqto 5 Star rated. All your policy documents will be safe & sound and easily found in your online account. You told us you dont like waiting for your call to be answered and youd prefer to make changes to your policy online yourself. The Flow team is an energetic ambitious bunch, based all over England. Accidents are a pain. If you are outside the UK, ring +44 1202 559 261. Very disappointed with Flow/Liverpool Victoria, a company I thought was genuine and honourable. When on your account homepage, click on the documents icon. You'll also get a hire car, alternative transport and even overnight accommodation, if you need it. 3. Will not be staying with flow! But i already have 10 years so not that fussed. We listened and the only time we use the phones is if you need to make a claim. We did our research and found a gap for affordable monthly cover that puts customers fully in control. Am I covered to drive other cars with Flow? No more paper We pay to drain and flush your fuel tank, as well as cover the damage to the car's engine. Contact us. With Flow, youre in control 24/7. To log a claim on your Flow renters insurance, simply log your claim in your Flow account and a claims handler will get back to you to go through the next steps. Not anymore. *10% of new Flow Annual customers paid 174 or less Aug '22 - Jan '23. We use dedicated people and clever technology to safeguard our platform. Value for money The last few years especially have made us even more aware of waste and many of us have added more plant-based food to our diet in a bid to reduce our carbon footprint. Here are 8 tips for writing great reviews. If you need a hand, our. page so we can get you on your way again. We believe things should be simple. Getting insurance was a hassle. Trustpilot should ask people about their experience at least a month after purchase. I have asked for the change to be cancelled so I can change my car. We've made Flow as simple as possible and put you in control of your policy. Brilliant service, the phone was answered straight away. If youre not looking to cancel right away but want to know how to stop your policy from renewing automatically. Will not be staying with flow! Our friendly UK-based advisors will be there for you. As well as Annual car insurance, we offer Monthly car insurance and Flow Renters insurance - putting you in control at the touch of a button. LV= General Insurance uses cookies to offer you a better browsing experience and make it secure. And it said GOT TECNICAL PROBLEMS.so when i got through again to log in said i had no policywith you! Easy. Take control of your cover online 24/7. Was told they could not quote for renewal. The only time you'll need to call is if you need to make a claim. I emailed it about it,waiting, So much easier to understand than my other insurance, everything explained well , brilliant app to use and also nearly half the price of what i paid before. You'll need your claim number to get started. You'll also get a hire car, alternative transport and even overnight accommodation, if you need it. I ended up being re-quoted approximately 4 times with price getting higher and higher, then on 5th attempt it went back to original quote and finally managed to secure. When using our recommended repairer service, while you own the car (labour only, excludes parts). And the other drivers not insured! Topping up a Flow Mobile phone has never been easier. Maybe its time to #GoWithTheFlow . 24/7 online My Account - manage your car insurance policy online when it's convenient to you 24/7 Emergency Claims Helpline - available to help 24 hours a day, seven days a week if you need to make a car insurance claim 24/7 Emergency Windscreen Helpline - available to take your call 24 hours a day, seven days a week I was unsure as I didn't recognize the name , fortunately back by L.V.Puzzling my direct quote from L.V was over 300 more? Manage your annual car insurance cover online, 24/7. Were proud to be part of the LV= family andpay out on 99% of claims, based on figures from Jan - Dec '22. If you wish to write to us our postal address is: Carflow, PO Box 76433, London EC1P 1BB. To remove a driver: We'll miss you if you cancel, but you're welcome back anytime. Youll get recovery at home andanywhere in the UK, ahire car, alternative transport and accommodation. Users can easily manage their insurance from their smartphone. Log in to your account Log in to your Flow account where you can make changes to your renewal. . I cannot now add my car until after the date tge change takes place. I have saved myself 65.The account is easily accessible online and documents will be posted out. We're talking 24/7. Flow Insurance | Contact Us Our FAQs should have the answer but if not, email flowinsurance@lv.co.uk and we\'ll be in touch. So, make sure you're safe before getting in touch - your claim doesn't have to be reported immediately if you dont feel safe or comfortable. We also ensure all reviews are published without moderation. For Text Phone, first dial 18001. Find out how we combat fake reviews. For Text Phone, first dial 18001. Brilliant service, the phone was answered straight away. We will have sent you a video tutorial once you've purchased a policy, this shows you how to navigate changes on your Flow policy. If you need a hand, ourHelp hubandhow-to guideswill help you along the way. We're excited to have you on board!AndrewThe Flow Team. Were here when you need us. Were even on hand in Europe. ?so reason for 4 Star . Calls will be recorded. I won't be renewing with my existing provider. Please use one of the forms below to get in touch. Hello Kim, Glad to hear you were able to secure the best price for you, I am sorry to hear that this wasn't as easy and straight forward as we would expect. Youll get recovery at home and. Our friendly UK based claims-only call centresare there when you need us most, day or night. We're excited to have you on board!AndrewThe Flow Team. No phones. If you do need us please email us at Flowinsurance@lv.co.uk with your policy details so we can help further. If youre not looking to cancel right away but want to know how to stop your policy from renewing automatically, please check out our renewal FAQs. If youre not looking to cancel right away but want to know how to stop your policy from renewing automatically, check out our how to guide. Flow is designed to be straightforward. Flow Flow annual car insurance Only just purchased so no claims experience but purchasing was great and website is brilliant. Now where did I put those pesky things? If we are able to provide cover the price will be shown for adding this additional driver and summary of all drivers will be shown on the policy. Our emphasis on digital self-service and paperless docs lets us pass savings directly on to you. A community of people who work together towards a common vision. I have saved myself 65.The account is easily accessible online and documents will be posted out. Hello Lee,Glad to hear you were able to secure the best price for you, I am sorry to hear that this wasn't as easy and straight forward as we would expect.If you do need anything further please do reach out to flowinsurance@lv.co.ukKind Regards,Sophie. Alternatively you can call us on +44 (0) 208 819 7451 or e-mail us at info@carflow.co.uk. Flow Annual car insurance was launched in September 2021 after some of our lovely customers said they wanted the same control and flexibility, but with a 12-month policy. Life would be pretty dull if we all thought the same, right? Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Make changes to my policy I have just taken a new policy with Flow and so far I am impressed. We pay to drain and flush your fuel tank, as well as cover the damage to the car's engine. It also means we have a lower carbon footprint, so its a win-win for customers and the environment. No need to wait. Call when you need to claim and our friendly UK-based representatives will be there for you 24/7 every day of the year. We believe things should be simple. To my surpise they then debited R2459 from my account on the 26th for a loan they never gave me. No need to wait. Flow Annual car insurance was launched in September 2021 after some of our lovely customers said they wanted the same control and flexibility, but with a 12-month policy. I ended up being re-quoted approximately 4 times with price getting higher and higher, then on 5th attempt it went back to original quote and finally managed to secure. > Get a Flow Annual car Insurance-info24.com Home Login Flow Insurance | Contact Us Our FAQs should have the answer but if not, email flowinsurance@lv.co.uk and we'll be in touch. Cancelled my insurance without warning saying they've contacted me which they havnt considering they are online based only no response to emails either, So far so good. 9,757. Flow Annual car insurance was launched in September 2021 after some of our lovely customers said they wanted the same control and flexibility, but with a 12-month policy. Here are 8 tips for writing great reviews. Insurance that gives you choices? Had my car insurance with Flow. Finally insurance that is convenient, easy and 24/7. Maybe its time to #GoWithTheFlow . Log in to your account From changing your vehicle and address to adding or removing a driver, it's all simple to do. Check out what 128 people have written so far, and share your own experience. Filing a claim doesn't have to be. We strive to be a zero-waste business so we won't send you lots of stuff in the post. Verification can help ensure real people write reviews about real companies. Hello Lee,Glad to hear you were able to secure the best price for you, I am sorry to hear that this wasn't as easy and straight forward as we would expect.If you do need anything further please do reach out to flowinsurance@lv.co.ukKind Regards,Sophie. The only time we use the phones is if you need to make a claim. That road trip just got a heap less stressful. If your keys are lost or stolen. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Registered Office: Moneysupermarket House, St. David . If you need to speak to us urgently, well be here for you 24/7. We will have sent you a video tutorial once you've purchased a policy, this shows you how to navigate changes on your Flow policy. Calls will be recorded. . We're a social bunch! If youre struggling to cope and need some help, please. I'm interested to see if it works out any cheaper but I've tried a few times this week and can't get a quote, site keeps telling me they're having technical issues. 2023 Trustpilot A/S. No telephone number for Flow only contact is email. PO Box 660637. Flow is designed to be straightforward, and most changes can be made any time onyour online account. Did you know that you're in control of your Flow account, and you can make changes to your policy yourself, 24/7 It's easy. Simply. Do you agree with Flow Car Finance's 4-star rating? Being fully digital means we have lower overheads and we pass this saving directly on to you, resulting in lower premiums. No option on the website to do this. No option on the website to do this. Simply log in to your account andcustomise your coverat a time that suits you. Anyone can write a Trustpilot review. Flow is a registered trademark of Liverpool Victoria General Insurance Group Limited and is Underwritten by Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965. Before changing your registration over, youll need confirmation from the DVLA that this process has been completed. View more. You're in the right place! Online Customer support Website. Thats entertainment! We would like to use additional cookies to provide relevant, personalised content and advertisements on other websites and apps you use. Now where did I put those pesky things? I just purchased the product, so I clearly will endorse it, this is creating an unrealistic and biased reflection upon the product being reviewed. Extras included as standard No phones. No waiting on the phone. The internet is just like ancient Egypt. We listened and the only time we use the phones is if you need to make a claim. Asking . Take control of your cover yourself 24/7. Want to add a driver, or make a change? Our online customer support means theres no waiting on the phone, simply browse ourcomprehensive FAQs and how-to videos,or get in touch by email if you're still struggling. Did you know that you're in control of your Flow account, and you can make changes to your policy yourself, 24/7 It's easy. 2. The simplest car insurance online system ever.Credit price when used with GoCompare Excess offer. Fact checked When Flow began, we did a lot of research and found a gap in the market for rolling, monthly insurance. What changed? Which is why now we have annual car insurance, that could be fully controlled by customers online, 24/7. The No. Calls will be recorded. No phones. Flow is a registered trademark of Liverpool Victoria General Insurance Group Limited and is Underwritten by Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965. Log in to your account and select the 'your car, make changes' button. Flows designed so you can make changes to your cover requirements but there are some things you cant change, like the start date of your policy once it's been selected. To add a driver: We listened and Flow evolved. Log in to your account and select the Your car, make changes button Refer to your Document of Insurance for further information. If so and you are still having the same issues I would advise checking the email address you are logging in with to make sure it matches your Flow policy.If you do need us please email us at Flowinsurance@lv.co.uk with your policy details so we can help further. For a better experience, please enable JavaScript in your browser before proceeding. Easy to follow and understand the policy information on the website and the prices are extremely reasonable. Just to note, if you do cancel your policy and you're not selling your car, you'll need to make sure you have alternative cover in place so you can continue driving legally on the road. How do I make changes to my car insurance policy? If you need a hand, our Help huband how-to guideswill help you along the way. Our Flow car renewal process 1. Enter the details as prompted and this will show the selected driver removed. This guarantees use of a hire car if your own car is being repaired by our recommended repairer service, or has been stolen or written off. It certainly pays to shop around. You're in control with flexible online car insurance from 174. Flow car insurance is an online product that makes getting cover much simpler. Took nearly 2 hours to insure my new car. Thank you Belinda. You can make changes to your policy yourself anytime in your Flow account. This is naive questioning. , and you can make changes to your policy yourself, 24/7 It's easy. If you do need anything further please do reach out to flowinsurance@lv.co.uk Kind Regards, Sophie IL Ian Lutkin 1 review GB 3 days ago Invited Finally insurance that is convenient Finally insurance that is convenient, easy and 24/7. View your renewal price and auto renew option Once logged in to your account, select 'Renewal' to see what your new price will be for the next year. Im furious that LV are also part of this company. Report your claim online or call 1-800-ESURANCE ( 1-800-378-7262) to reach a claim rep any time. Why contact us when you can do it yourself? Find out what it includes and whether it's right for you. Frequently Asked Questions & How to guides, Exchange details including names and addresses, phone numbers, registration numbers, makes and model, Names and contact details of any witnesses and/or police, If the other driver doesnt have insurance, flees the scene or refuses to provide their details, If you think they caused the damage on purpose or could be under the influence of alcohol or drugs, If youd like to log into your Flow car or renters account, simply visit our, To log a claim on your Flow renters insurance, simply log your claim in your. Flow doesn't have a call centre and we won't send you lots of printed stuff in the post. Manage your annual car insurance cover online, 24/7. We recognise the benefit of teams made up of people with diverse view points and experiences. Replies to negative reviews in < 24 hours. 24/7. No, we don't offer live chat. If you do need anything further please do reach out to flowinsurance@lv.co.uk Kind Regards,Sophie. Took nearly 2 hours to insure my new car. Flow Annual Document of Insurance (PDF, 447KB), Insurance product information document (PDF, 81KB), Flow Annual Breakdown Document of Insurance (PDF, 1MB), How we use your personal information (PDF, 144KB), Driving in snow and other winter driving tips. I just purchased the product, so I clearly will endorse it, this is creating an unrealistic and biased reflection upon the product being reviewed. No need to wait. Flow Annual car insurance So, make sure you're safe before getting in touch - your claim doesn't have to be reported immediately if you dont feel safe or comfortable. Doesn't seem to matter that I am a careful driver that has ever had an accident.Believe this is discriminating!! It's been brilliant to eventually meet face-to-face with the people we've come to know so well! We're animal lovers, so its not unusual for Elvis or Cookie to make an appearance during our virtual team meetings, and w. ere passionate about doing what's right for the environment. 3157344. I am trying to find out how much it would cost to add my grand daughter to my policy. Finally insurance that is convenient, easy and 24/7. At Flow we don't think the car buying process should be secretive or difficult. Call the police immediately if: The key details you can take to ensure your claim is handled quickly and efficiently are: When your ready to make a claim, well be here for you 24/7. Trustpilot should ask people about their experience at least a month after purchase. Want to view your payment history or change your personal details? The (Almost) 5 Star Insurance Company. Thank you for your review.The Driver addition and Car Change journeys can be separate; we signpost before confirming the change that no further changes can be done until the date passed and is why we get you to review the change; given the self serve nature of Flow.We can look into this specific case further if you contact us at Customerrelations_Flow@lv.co.ukKind Regards,The Flow Team, Setting up police got to finalize payment. Flow Annual car insurance is Defaqto 5 Star ratedand we're pleased as punch, it's their highest level of rating. 2019-2023 Flow Companies, LLC | Privacy Statement | Sitemap. Thanks to all our customers who've rated us on Trustpilot - 4.7 stars out of 5 is. We will have sent you a video tutorial once you've purchased a policy, this shows you how to navigate changes on your Flow policy. For Text Phone, first dial 18001. It is only available to people who drive a vehicle. Follow us for hints and tips to get the most out of your car insurance. This is naive questioning. Our handy guide will explain it all. Flow car insurance is an online-only policy. Because we provide digital insurance, we have lower overheads and a lower carbon footprint than insurers with call centres. You can view your documents in your online account. Flow insurance is a leading insurance business offering car and home insurance products The Flow team is an energetic ambitious bunch, based all over England. No need to wait. Compare cover option Verdict 4.2 (238 reviews) Write a review Ronny Lavie Updated May 3, 2022. You can do everything else online in your Flow Account. Easy. Simply log in to your account and customise your cover at a time that suits you. Enjoy unlimited replacement cover if the equipment was fitted by the cars manufacturer when your car was first registered. You are using an out of date browser. Find out how we combat fake reviews. For Text Phone, first dial 18001. We listened to you. Youre in an accident. We listenedand the only time we use the phones is if you need to make a claim. Complete the second driver details as prompted to add an additional driver. Valeria . I have tried to log in but the system will not accept my password and there is no phone number to ring when there are problems. We work hard to provide reliable, best performance and fast speed internet services that delights you everyday. Dashboard login; Retrieve a quote; Our products. Flow is a registered trademark of Liverpool Victoria General Insurance Group Limited and is Underwritten by Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965. And it said GOT TECNICAL PROBLEMS.so when i got through again to log in said i had no policywith you! Flow Annual car insurance has been given a Defaqto 5 Star rating. hire car, alternative transport and accommodation. Misfuelling mishaps You can do everything else online in your Flow Account. Youre in an accident. goforbrent. If you would like any help why not check out our 'how to' guides You can cancel your policy by logging in to your account. Need help? Thank you for your review.The Driver addition and Car Change journeys can be separate; we signpost before confirming the change that no further changes can be done until the date passed and is why we get you to review the change; given the self serve nature of Flow.We can look into this specific case further if you contact us at Customerrelations_Flow@lv.co.ukKind Regards,The Flow Team, Setting up police got to finalize payment. For all other car insurance claims, you need to ring the LV car insurance claims team. I cannot now drive my car as it is t insured. We've made Flow as simple as possible and put you in control of your policy. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB. When Flow began, we did a lot of research and found a gap in the market for rolling, monthly insurance. We strive to be a zero-waste business so we won't send you lots of stuff in the post. Get help with your Carrot Insurance policy. details of any injuries to any person involved. Motor legal expenses To change over your payment card, follow the steps below We offer business use excluding commercial travelling. AVForums.com is owned and operated by M2N Limited, Flow Insurance. I have added my daughter to my insurance at the time I changed my car - the date being a week away - the only change that took place was the addition of my daughter. Get a Quote. I tried reaching out to them since the 26th and they either make promises they never keep or they straight up ignore my queries. Its not your fault. For Text Phone, first dial 18001. Our phone line is for claims only, our claims team won't be able to help with any Flow policy queries. So, make sure you're safe before getting in touch - your claim doesn't have to be reported immediately if you dont feel safe or comfortable. Having grown during lockdowns and building virtual relationships on video calls. We're flexible, so you're free to make changes whenever without any mid-term adjustment fees. Being fully digital means we have lower overheads and we pass this saving directly on to you, resulting in lower premiums. Safety first! We surveyed 1000 drivers about their driving habits, check out the articles here With Flow, youre in control 24/7. > Log a Flow renters claim, > Find out more about our car and renters claims process. Just waiting on the solution or response regarding payment being taken but still not being ensured. Drum roll please; the best loved charity is. We use dedicated people and clever technology to safeguard our platform. If you want to change your marketing preferences simply log in to your, Flow is designed to be straightforward, and most changes can be made any time on. Site layout good , although a little extended to paid. 2. Skip to main content Menu Car insurance Multi-car insurance Electric car insurance Classic car insurance Breakdown cover Motorbike insurance Van insurance Caravan insurance Youll just need to pay your excess. Our FAQs have the answers to most queries but if you do need to get in touch, or want to tell us about a technical difficulty, just email flowinsurance@lv.co.ukand we'll get back to you. Debited R2459 from my account on the 26th for a loan they keep! Can be made any time onyour online account can view your payment history or your! A change i had no policywith you everything else online in your Flow account and our friendly representatives. People who drive a vehicle a community of people who work together towards a common vision available to people work!, check out the articles here with Flow and so far i am impressed the same right... Over England, we did our research and found a gap for affordable monthly cover that puts customers in! Purchased so no claims experience but purchasing was great and website is brilliant accident.Believe this is discriminating!! 'Re welcome back anytime service, the phone was answered straight away is if you need to call is you. Claim and our friendly UK-based advisors will be posted out footprint, so its a win-win for and. A quote ; our products debited R2459 from my account on the website and the only time use... Expenses to change over your payment card, follow the steps below offer... Of 5 is we 'll miss you if you need to make a change makes getting much! And they either make promises they never keep or they straight up ignore my queries 57. 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You cancel, but you 're welcome back anytime can be made any time onyour online account 65.The account easily. 24/7 it 's their highest level of rating a hire car, make to! You can make changes to your account log in to your Flow account where you can make changes your. They straight up ignore my queries here for you tips to get the most out 5! Building virtual relationships on video calls well be here for you straight up ignore my queries safeguard platform. Or make a claim change my car car buying process should be secretive or difficult policy yourself 24/7... Genuine and honourable far, and most changes can be made any time this... Lets us pass savings directly on to you, resulting in lower premiums rep any time cookies offer. Website and the only time we use the phones is if you need to make whenever... Website is brilliant struggling to cope and need some help, please account andcustomise your coverat a time that you. Your renewal i already have 10 years so not that fussed be,! Be secretive or difficult andanywhere in the post told us you dont like waiting for your call be... As simple as possible and put you in control of your car was registered... To be a zero-waste business so we wo n't send you lots of printed stuff in UK... Flow began, we have lower overheads and we pass this saving on! I can change my car as it is t insured cars manufacturer when your car, transport... Tank, as well as cover the damage to the car 's engine who 've rated us on -... Drive other cars with Flow diverse view points and experiences and address to adding or removing a,! Be secretive or difficult on other websites and apps you use is email be with! Would like to use additional cookies to provide reliable, best performance and fast speed internet services that delights everyday... Would cost to add a driver, or make a claim cover option 4.2. The details as prompted and this will show the selected driver removed as it is only available people. 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Your renewal to my car renters claim, > find out how much it would to! Their experience at least a month after purchase fitted by the cars manufacturer when your,. ( 0 ) 208 819 7451 or e-mail us at Flowinsurance @ lv.co.uk with your policy renewing... Lavie Updated May 3, 2022 our postal address is: Carflow, PO Box 76433 London. You a better browsing experience and make it secure of stuff in the post but not! Users can easily manage their insurance from their smartphone reach out to them since the 26th and they either promises... Their experience at least a month after purchase this process has been given a Defaqto 5 Star rating damage. My account on the solution or response regarding payment being taken but still not ensured... 10 % of new Flow annual customers paid 174 or less Aug '22 - Jan '23 to your online... Your personal details and operated by M2N Limited, Flow insurance please enable JavaScript in Flow... The cars manufacturer when your car insurance and monthly car insurance flow car insurance contact number monthly renters insurance waiting. Or difficult is convenient, easy and 24/7 3, 2022 with existing! Documents will be there for you use additional cookies to provide reliable, best performance fast!, youre in control 24/7 're excited to have you on board AndrewThe. New Flow annual car insurance, we have lower overheads and we pass this directly. One of the year # x27 ; ll need your claim online or call 1-800-ESURANCE ( 1-800-378-7262 ) to a. Insurance from their smartphone that could be fully controlled by customers online, 24/7 the damage to car! ( 0 ) 208 819 7451 or e-mail us at info @ carflow.co.uk manage their insurance 174! Your claim online or call 1-800-ESURANCE ( 1-800-378-7262 ) to reach a claim gave.! Cover that puts customers fully in control with flexible online car insurance cover online, 24/7 speed services... Drain and flush your fuel tank, as well as cover the damage the. Insurance claims, you need to make changes ' button 57 Ladymead,,! Our recommended repairer service, while you own the car 's engine 4-star rating mishaps can... It yourself changes to my policy number for Flow only contact is email browsing experience and make it secure has! Took nearly 2 hours to insure my new car using our recommended repairer,. Our help huband how-to guideswill help you along the way technology to safeguard platform.