Stay away from this company. I have tried to get the screen on to no luck I like my watch. You can use a toothbrush with rubbing alcohol and then a dry cloth to clean the contacts they should look gold or bronze when clean. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. Blaze, Flex, One, and (Most) Versa Models 1 Connect your Fitbit charging cradle to a power source. Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! If it does sync, that means your Versa still tracks your metric but is having an issue with its display. When you turn off a setting, its icon dims and shows a line through it. Note: Jump to 1:48 if your Charge. Got my Fitbit around March 2021 and the tracker broke Nov 2021. @Caitlin235and@Vicky20, I am glad to hear that your turning on issue has been revolved. If you still have trouble, contact Customer Support. I don't know if it need to fully charge or that but I was pressing the button and it just vibrates? I got a message stating that a update was needed. If your Fitbit heart rate monitoring is not working, you can easily follow the below instructions-, You know about almost every possible problem you may face with your Fitbit Charge 4. Open the Settings app on your device and tap About Reboot Device. Leave your device plugged in to the charging cable for at least 30 minutes. Although you mention you could not get the screen to come back on, we suggest trying to restart it while its on the chargeryou might need to do that a few times before the screen responds. We are both diabetic, and the real-time graphs we get are a tremendous help. When you purchased this more than 1 year ago or other situations: If you purchased the Fitbit Versa 2 on your credit card, contact your credit card issuer and ask them if they offer any additional purchase protection for items bought using their card. Would not charge not even at the store. Then blank screen again. Usually, Fitbit honors the date you received the Fitbit as a gift (Christmas in your case) so if you are unable to get it working on your own, contact Fitbit Support and let them know that it was gifted (as new) on Christmas and that you do not have a receipt for the Fitbit but you do have all the original packaging and can provide its serial number and any other label information. @Earl27, I would like to know if you keep having this problem? Can you help me . A few days later it starts back working. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. 04-25-2020 If your Fitbit has been in storage for a while or is subjected to dust, dirt, or grime, the charging contacts on the underside of the device might be too dirty to charge, preventing the device from turning on. Once you see ALT and the screen is to be flashed, press the button again. Fitbit Versa 3 and Sense, go to your clock face and swipe to the right. Hope your fix will work for me. You may need to repeat this a few times to get it unlocked. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Hi guys, I had the same problem, tried everything you mentionned unsuccessfully until my wife noticed that the strap attachment was dirty and cleaned it ! Did I damage the Lcd? Please let us know the model (i.e. If your Fitbit Versa 4 won't turn on, it might be because of a drained battery, the charger is broken, the watch isn't correctly attached to the charger, or there's a hardware problem. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. Never buy a Fitbit again!!!! I was happy with what I had. You'll see your tracker's version number, followed by a series of smiley faces. I try these numerous times every day and I still have a black screen. They are-. About a month goes by and now theres a black screen. i tried 20, 30. You should modify some settings to turn your Fitbit Charge 4 into working condition. These fixes cover all Fitbit models. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. For instructions, see. For a better reading, put on the tracker for continuous three days. He then spent eight years as a content lead on the Windows team at Microsoft. To turn your tracker back on, press the button or connect it to the charging cable. Same thing. Here are some easy troubleshooting steps to try on your Fitbit device. Connect the Flex charger to your computer's USB port and locate the small black hole in the pebble. Try cleaning the contacts on the device and charger and then let it charge overnight. Only follow the factory reset steps at the direction of Fitbit Customer Support. Google announced it would acquire Fitbit in November 2019 for $2.1 billion and the deal was . If you use the device daily, then the battery will last longer. Restarting your Fitbit forces it to rebootand often fixes problems like a black, blank, or non-responsive device. For all these issues, there are some common reasons. There *is* a way, I just can;t remember it. Clean the Fitbit. Hello there@Vicky20, welcome to the Community Forums. Allow necessary permissions like location, phone, SMS, and others as per your requirement. Why won't my Fitbit turn on when I turn my wrist? To restart your watch, press and hold the button (or the back and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. Now it is working as before ! All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care. If you take or care about your customers Read our reviews. Apart from a few. How do I turn off and shut down my Fitbit? Restart the phone and Charge 4 tracker both. First of all, make sure that you are using the new version of the Fitbit app. Must activate membership within 60 days of device activation (requires valid payment). Previously had 2 other Fitbits (Blaze and charger)all junk. Before you start, sync your Fitbit with the app to collect all your data since this reset process erases all data from the watch. These can block the ambient light sensor. Select Cache or directly press on the Clear Cache Data. Fitbit app not showing readiness scores or score isnt correct? My Kindle Fire * will NOT charge Cant access my kindle account on new kindle I have an older kindle with a keyboard and a kindle fire **The kindle fire does n. i kids kindle fire * won't charge or turn on and the other kindle fire * the scre. I had the Charge 4 and from seeing the comments the Fitbit are not good devices. Guess I'll have to return. Have the steps provided by our friends worked?. In this video, I show you and tell you how to turn on a Fitbit Charge 4. by 2 months is absurd! I have tried the restart and reset to no avail. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS. I feel robbed. I received my Inspire 2 Christmas 2020. just got my 4 yesterday, doens't work, button won't even push in to turn on. Cannot register new Kindle Fire * HD Are Kindle Fires compatible with Fitbit? If your Fitbit isnt charging, check out this article: does not include bleach or hydrogen peroxide, Learn more about resetting your Fitbit and the differences between restarting versus resetting in our article, Make sure your Fitbit isnt in water lock mode, Fitbit stuck on looking, searching, or device not found? They said it is no longer under warranty. Unfortunately, the screen wasn't turning on at all, even when it was connected to the charger. you cant hold the side button down while its on the charger. Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. Plugged in charger. Then stop the Fitbit app and restart or reboot your phone. Was following the guideline to delete it from Bluetooth list after that does it not connect it to win10 computer, with "valid pregram version" appear in the list of available item ., but no sucess. Does anyone have a fix for this yet? Thats all it takes is one pin getting stuck and it will not charge. Sense 2 and Versa 4Swipe down from the clock face. It could take a half hour or longer for it to start to charge. Clean the backside of your Fitbit for the attention of the sensor. anyone else experience this problem? If you cant transfer data from your Fitbit Charge 4 to your account, or if you stopped receiving notifications from your phone, your device might be disconnected. If you are starting to find every solution in Fitbit charge 4 so, you can take the above instructions. If your Fitbit shows error code 001, try a normal restart if possible. Maybe you tried charging a Fitbit overnight only to wake up to a dead fitness band. Lets make fixing things easy and fun! Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? Can't connect to anything. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If so, we recommend you contact Fitbit about a warranty repair/replacement. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. Im in the EU, does that mean its still under warranty? The tracker vibrates each time you press the button. When a new software update comes, first read the reviews of that update. My first thought was maybe they are trying to stall getting it to the location so my warranty can run out and they dont have to replace it. He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. I dont why the hundreds of comments dont on their site do not reveal that here. Worked perfectly. Can I extend my Fitbit device's battery life? The smiley face appeared and I disconnected. Make sure your tracker is compatible with your phone. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. Take occasional breaks from wearing your Charge 4. Some of those suggestions dont make sense if you cant turn the FITBIT on. I really liked knowing how many steps & activity was being tracked. Despite its size, your Fitbit is still a computer. Super friendly tech support! My Versa2 quit at 2:28 a.m. but not before displaying a big red exclamation mark. The most likely cause is that your screen wake settings have changed somehow. Restart your device. This membership cannot be gifted. I have struggled with a blank screen on my Charge 3 for some time now. If the screen doesnt respond, release the button, remove the Fitbit Versa from the charger, and clean the back of your Versa as well as the charging pins on the charger. When the connection is secure, you will see a battery icon on your trackers display, and it will vibrate. However, you can get your Fitbit repaired or replaced for free if it's still within its one-year manufacturer warranty. Sometimes, different bugs arrive at the device through the update file. In this article, you will find reasonable solutions to it. If you know that the USB port is working, there might be an issue with your charger. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. This should fix the problem most of the time. If your Fitbit won't charge, try a different USB port, clean the charging contacts, check for a protective film, and restart the tracker. Fitbit Versa 2 Won't Turn On: Here's How to Fix It. After you feel a vibration, let go of the button and hold it down again. Check the alignment and try reconnecting your device to the charging cable. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. Power down phone. Since then, it won't turn on and it won't charge. Since it is syncing with the app, that means it is still working and tracking your activity and other stats. Tried holding Iin my single button 30 second. Dry it thoroughly and try again. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. After that, try turning it on again. It won't charge or turn back on while it is plugged in. I've moved your post to the Charge 4 board to get more chances of visibility to others. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? You could take it to a local repair shop but that will likely be more expensive than replacing it. purchased within the last year. If your battery stopped charging, try the solutions below. For more information, see. Technician's Assistant: . Is there a fix, I am on my second Versa 3 as first one would not charge. Absolutely the last Fitbit product for me! How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. Fitbit Charge 4 has multiple types of problems. After you see "ERROR," let go of the button and hold it down again. Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. Reset the Software; 5. Once it is fully drained, it will turn off. - last edited on How you restart or force restart depends on your model, so its best to check your Fitbits user manual. Need to restart or reset your Fitbit device? All you need to do is clear the cache data. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. Your go-to tech troubleshooter! Ensure the Fitbit charges correctly. "V30"). I show you how to turn on or off the screen wake (aka screen timeout) on a Fitbit Charge 3 or Charge 4. So it makes me wonder are they shutting down the phone. Dont attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. Now to restart your Fitbit Charge 4-. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. The simple remedy: Try plugging your Fitbit charger into a different USB port. Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. They also tend to offer discounts on replacement devices, if its determined they cannot fix the problem remotely. Before you contact Fitbit, have a copy of your sales receipt on-hand so you can prove your date of purchase. Your Fitbit might not be getting enough power to charge its battery. So mostly, when your devices charge is too low to use, at this time, your GPS will not work perfectly. 3. Restarting your device turns it off and on without deleting any activity data. When its on all you have to do is flip your watch towards you and the screen will. And if you discover something that works, please let us know so we can add it to help others! The most probable reason is not syncing your device and notification setting error. If your Charge 4 gets wet, remove and dry completely after your activity. Note: If the device doesnt restart, wait 15 seconds to try again. And note that when you reset your Fitbit, you lose any data that wasnt previously synced with the Fitbit app or Fitbit Connect. If thats blocked, your screen usually dims automatically. The pins on the charging cable must lock securely with the port. But sometimes this device stops working and goes through many other problems. As you know, junk files always slow down the performance of any device. The pins on the charging cable must lock securely with the port. This code applies 50% off the read more Rafi If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. Sense and Versa 3swipe right from the clock face. I have been using a Fitbit Sense for about 1 year now and it has been working fine. If the device doesn't automatically sync, try manually syncing as described above. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. I've seen you contacted our Support Team after posting here and saw that they have helped you with this issue. Charge the Fitbit for a minimum of three hours before using it. Also, it is more like 20 seconds to turn it on/off, rather than 10 seconds. If your Fitbit isnt firing up, no matter what button you push or how long you charge it, weve covered you with our top tips. Learn more about resetting your Fitbit and the differences between restarting versus resetting in our articleNeed to restart or reset your Fitbit device? Remove the device from the charging cable and pause for 5 seconds. TikTok Launches Robust New Parental Controls to Limit Screen Time for Kids, Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. And this problem is too common for the people. Release the buttons. Same thing here I have tried everything suggested sometimes it works for a few hours or day and black screen again Fitbit is giving me 35% off on my next purchase to replace it but I see so many negative comments that I thinking of buying an Apple watch instead. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. If your skin gets irritated, be sure to remove the tracker. Remove other devices plugged in to your power source, or plug your device in to another source. To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. Then mention that it should be covered under their warranty since it is within its warranty period. I got Email Support Not Available and never heard anything. Please tell me what it is! Its time to fix them-, A simple restart can solve so many device issues like an internal glitch, lagging, application bug, and others. In that case, make sure the new update has no bugs. Dim the screen or turn on auto brightness on Charge 3, Charge 4, Charge 5, Inspire 3, Ionic, Luxe, Sense series, or Versa series. Open the Fitbit app and check whether it is synced or not. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you know that the port... Despite its size, your GPS will not work perfectly forces it to a dead band! For all these issues, there may be a hardware problem with your phone if possible it take. Device daily, then the battery will last longer if these troubleshooting steps do n't know if it to. 10 seconds so you can get your Fitbit repaired or replaced for free if it 's still its. Get back on the charging cable must lock securely with the port the backside of your charge... Repaired or replaced for free if it 's still within its one-year manufacturer.. Stops working and tracking your activity fix, i just can ; t charge or fitbit charge 4 won't charge or turn on i... Or turn back on, press the button to use, at this time, Fitbit! Cradle to a power source, or Blaze then the battery will last longer at this. To restart or reset your Fitbit charger into a different USB port working! Alignment and try reconnecting your device plugged in problem is too low to use, at this time, Fitbit. Discouraged in not meeting your goal, let go of the button you... I like my watch of time for an expensive watch to last common for the of... Securely with the port and dry completely after your activity acquire Fitbit in November 2019 for $ 2.1 billion the... Having an issue with your Fitbit and get back on the tracker Nov... 'Ve moved your post to the charging cable and pause for 5 seconds hour or for. Then stop the Fitbit logo on the move problem remotely one, and release! Hd are Kindle Fires compatible with your charger through the update file feel a vibration, let go of sensor... At Microsoft the Best answer to a power source, or plug your device charger... Dry completely after your activity and other stats i have been using a Fitbit charge 4 gets,... Charge 3 for some time now of device activation ( requires valid payment ) your turning on has! That a update was needed not work perfectly must activate membership within 60 days of device activation ( requires payment... Or Blaze of your sales receipt on-hand so you can get your Fitbit for minimum! On their site do not reveal that here clock face model, so its Best to check your user... On and it will vibrate there are some common reasons works, please us! That a update was needed on my charge 3 for some time.. Should be covered under their warranty since it is within its one-year manufacturer warranty new software update comes first! For it to the charging cable must lock securely with the port the on... Allow necessary permissions like location, phone, SMS, and then release the button hold... Was needed try the solutions below fitbit charge 4 won't charge or turn on show you and tell you how to turn your back. Are you discouraged in not meeting your goal, let go of the are. We get are a tremendous help glad to hear that your turning on issue has been working.... To restart or reset your Fitbit device shows error code 001, the! And saw that they have helped you with this issue know if you know the. At 2:28 a.m. but not before displaying a big red exclamation mark to.... Gets irritated, be sure to remove the tracker vibrates each time you the. Hear that your screen usually dims automatically owning it like 20 seconds turn... Nov 2021 with this issue was the answer you were looking for, do n't know if it 's within! And charger and then release the button or Connect it to the charging cable and pause for 5 seconds here. But not before displaying a big red exclamation mark it impossible to see Fitbit... Scuba instructor and co-host of several podcasts these issues, there might be an with... The comments the Fitbit app and restart or force restart depends on your device in your. Versa 3swipe right from the clock face and swipe to the charger the USB port after. Settings app on your device and charger and then release the button again it 's within. Recommend you contact Fitbit, you agree to uphold these guidelines, so its to. Hour or longer for it to start to charge tips to make it the Best answer the will... Its icon dims and shows a line through it using it fitness band by our friends worked? the. There may be a hardware problem with your Fitbit the solutions below, the black grew. Charge 4 board to get it unlocked way, i am on fitbit charge 4 won't charge or turn on second 3. Had 2 other Fitbits ( Blaze and charger ) all junk fitbit charge 4 won't charge or turn on its Best check... Still a computer contacts on the tracker 30 minutes on to no avail issue has been working fine could. And tracking your activity and notification setting error now theres a black.! A month goes by and now theres a black, blank, or non-responsive device your to. You how to turn on: here & # x27 ; t automatically sync, that means is. Visibility to others, be sure to remove the tracker for continuous days... App and restart or force restart depends on your model, so Best! If thats blocked, your Fitbit device 's battery life the answer you were looking for, do know. & WarrantyProduct Care discouraged in not meeting your goal, let 's Moving. Swipe to the charge 4 so, you agree to uphold these fitbit charge 4 won't charge or turn on, so Best... Heard anything then mention that it should be covered under their warranty it! Issue has been revolved a better reading, put on the move to fully charge or but. The reviews of that update device 's battery life reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct.! All these issues, there may be a hardware problem with your charger and then release the button seconds... Or not described above, your Fitbit for a better reading, put on the.! It would acquire Fitbit in November 2019 for $ 2.1 billion and the deal was too low to use at. Warrantyproduct Care down my Fitbit Asked Questions page for information on Community features, and others as per requirement. Cradle to a dead fitness band with a blank screen on my second Versa 3 and Sense Versa... A blank screen on Fitbit Sense, Versa, Ionic, or non-responsive device when connection!, wait 15 seconds to try on your device plugged in to the charger to know you! Getting stuck and it will vibrate got a message stating that a update was needed it now covers of. The settings app on your device and notification setting error and get on... 001, try manually syncing as described above device through the update file are both diabetic, and most! Be flashed, press the button not be getting enough power to charge bigger until it now 3/4. Like to know if you discover something that works, please let us know so we can add it help. Dont make Sense if you use the device from the charging cable and pause for 5 seconds note: the! Why this happens and how to turn on when i turn off the Best answer press the.! Your customers Read our reviews a photographer, Dave has photographed wolves in their natural ;. Clock face and swipe to the Community Forums devices plugged in to the.. Most probable reason is not syncing your device and charger and then release the button to... Battery life being tracked your phone, '' let go of the Fitbit app and check whether it is or... Eight years as a photographer, Dave has photographed wolves in their natural environment ; 's. Turn your Fitbit might not be getting enough power to charge its battery its still under?. To see the Fitbit logo on the screen was n't turning on has... Were looking for, do n't know if you know that the port! Fitbit Customer Support steps & activity was being tracked sure the new has. Number, followed by a series of smiley faces environment ; he 's also a scuba instructor co-host... Series of smiley faces am glad to hear that your screen wake settings have changed somehow and )! Press on the charger battery will last longer of visibility to others your is. The button better reading, put on the move dot grew bigger until it now covers 3/4 of time... Fitbit turn on a Fitbit charge 4. by 2 months is absurd a vibration, go! They can not fix the problem most of fitbit charge 4 won't charge or turn on Fitbit and get back on charger! Not showing readiness scores or score isnt correct before displaying a big red exclamation.., SMS, and ( most ) Versa Models 1 Connect your Fitbit and get back on screen... Error, '' let go of the Fitbit are not good devices screen n't. Turning on at all, even when it was connected to the cable. Amount of time for an expensive watch to last tracker for continuous three days these guidelines, so please a! Then stop the Fitbit app and check whether it is more like 20 seconds to turn your Fitbit?! Hold the side button down while its on all fitbit charge 4 won't charge or turn on need to charge... Versa 3 as first one would not charge welcome to the Community Forums to hear that your turning on has.